Job Overview
We are seeking a professional and personable Front Office Clerk to oversee the front desk operations of our Long Term Care home. The ideal candidate will be responsible for delivering exceptional guest services and ensuring smooth daily operations. This role requires excellent communication skills, a welcoming demeanor, and a strong background in organizational management. This role will also be involved in accounts recivable/payable and need accounting experience. Multilingual or bilingual abilities are highly valued to assist a diverse guest population. The Front Office Clerk plays a vital role in creating a positive first impression and maintaining high standards of customer service.

Responsibilities
Manage multi-line phone systems, handle guest inquiries, and issues with professionalism
Provide outstanding guest services by addressing needs promptly and courteously
Oversee administrative tasks such as billing, administration, and maintaining staff records
Ensure adherence to home policies, procedures, and quality standards
Train new staff on phone etiquette, customer service protocols, and front desk operations




Resolve inner office complaints or issues effectively to ensure satisfaction
Collaborate with other departments to facilitate seamless operations
Maintain a clean, organized front desk area and ensure compliance with safety standards

Qualifications
Proven experience in front desk or office management roles
Excellent customer service skills with a friendly and skilled demeanor
Solid communication skills; bilingual or multilingual abilities are preferred
Proficiency with multi-line phone systems and reservation software
Knowledge of LTC/Retirement home operations, guest services, and health industry standards
Ability to handle high-pressure situations calmly and efficiently
Exceptional phone etiquette and interpersonal skills
Previous experience with accounts, preferably with SAGE software

This position offers an opportunity to lead a dynamic team within a welcoming setting dedicated to providing exceptional guest experiences.

Job Type: Full-time

Benefits:
Dental care
Extended health care
Life insurance
RRSP match

Work Location: In person

📌 Front Office Clerk Springhill
🏢 High-Crest Springhill
📍 Springhill