Position: Bilingual Customer Service Coordinator
Location: Mississauga
Salary: $55–65K
Benefits: Yes
Work Model: Hybrid (3 days in office, 2 days WFH)

Job Overview
Provide customer service support across multiple accounts. Handle inquiries via phone, email, and webchat, resolving issues efficiently—ideally on first contact. Work closely with internal teams including Account Management and Line Managers.
Process customer orders accurately and on time, meet service targets, and ensure a positive customer experience.
Fluency in English and French is required.

Key Responsibilities
Handle customer inquiries across phone, email, and webchat
Resolve issues promptly with a focus on first contact resolution
Respond to emails within 48 hours
Process orders accurately and within deadlines, prioritizing urgent requests
Maintain explicit, qualified communication in English and French




Escalate issues to supervisors when needed
Collaborate with internal teams to ensure accurate and timely order processing
Manage daily workload and meet performance targets
Support team knowledge sharing and documentation
Participate in meetings with Account Managers when required

Requirements
Fluent in English and Canadian French (written and verbal)
Strong communication and customer service skills
Professional phone manner
Valuable time management and ability to prioritize
Comfortable in a rapid-paced environment
Proficient in Microsoft Word, Outlook, and Excel
Detail-oriented with strong written skills

If you want, I can also tailor this for a job posting, resume, or LinkedIn version.

📌 Bilingual Customer Service Representive Mississauga
🏢 BilingualOne
📍 Mississauga