Who We AreEquinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryThe Sr. Director of Controls Engineering and Service Management is a senior leadership position within Equinix’s Operations Excellence organization. This role is responsible for establishing engineering standards of excellence for infrastructure monitoring, controls engineering, operational telemetry, and customer service management across Equinix’s global retail and hyperscale data center portfolio. The position ensures critical facility monitoring systems, including controls architecture and associated telemetry platforms, deliver real‑time performance data to critical facilities engineers, the Equinix Operations Center (EOC), and customers. Responsibilities include defining technical standards for control systems and monitoring infrastructure, designing scalable platforms for incident detection and resolution, and integrating automation to enhance operational efficiency. The Sr. Director will lead initiatives to optimize critical infrastructure monitoring, leverage AI and predictive analytics, and scale controls engineering solutions to support global Data Center operations while maintaining industry‑leading uptime and availability.ResponsibilitiesTeam Development & Talent StrategyLeads and develops high‑performing Controls Engineering, Infrastructure Monitoring, and Service Management teamsFostering a culture of belonging, innovation, collaboration, and accountabilityDrives talent development initiatives, including mentorship, career progression pathways, and leadership training to ensure the team is equipped with the latest skills and expertiseControls Engineering and Service MonitoringOwn the global process, standards, and performance of Equinix’s controls and critical infrastructure monitoring – including BMS/SCADA platforms, distributed telemetry collection, power and battery monitoring, PUE/WUE data collection, security architecture, and monitoring automationDrive the evolution of Equinix’s data center observability to next‑generation cloud architecture, leveraging automation and AIEnsure operational integrity by engineering scalable, secure, and resilient infrastructureDefine centralized monitoring interfaces in collaboration with vendors and integratorsCollaborate with construction design and field operations teams to integrate advanced cooling (e.G., liquid/free) and power (e.G., OSPG) solutions into the control architecturesEnsure compliance with industry standards (e.G., ASHRAE, Uptime Institute Tier classifications)



and oversee root cause analysis (RCA) for system failures, driving technical resolutionsEstablish service level agreements (SLAs) and performance monitoring (KPIs) for controls engineering, monitoring systems, and customer expectationsDrive continuous improvement through the identification of deficiencies and collaborate with cross‑functional teams to execute improvement opportunitiesService Management OrientationEstablish and maintain the vision for end‑to‑end service management, ensuring consistent and high‑quality support for customersDesign and optimize processes for incident detection, escalation, and communication, ensuring rapid resolution and transparent updates to stakeholdersSpecify AI‑driven monitoring, detection, automation, and predictive maintenance to reduce incidents proactivelyDrive cross‑functional collaboration between facilities, network operations, and customer success teams to deliver seamless service experiences in a distributed 24/7 operational environmentData‑Driven Continuous ImprovementLeverage real‑time telemetry and historical data to develop predictive models and improve incident response timesBuild dashboards and analytics tools to provide actionable insights into system performance, energy efficiency, and service metricsApply machine learning and statistical process control to detect anomalies and optimize system behaviorBenchmark operational performance against industry standards and internal targets, driving continuous improvement and cost efficiencyEngineering Design & GovernanceMaintain architecture and engineering standards for control systems and service management infrastructureParticipate in design reviews for new data center builds and retrofits, ensuring alignment with architectural standards and telemetry requirementsInfluence Vendor and OEM providers to align product development roadmapsEnsure security is embedded into every layer of the architectureOwn and enforce the change management process for control systems, ensuring traceability, compliance, and minimal operational riskQualificationsEducationBachelor’s degree in Engineering, Networking, Computer Science, or a related technical field; Master’s degree preferredExperience10+ years in critical infrastructure engineering, operations, IT, or networking, with at least 5 years in a leadership role overseeing data centers or equivalent high‑reliability environmentsProven expertise in controls engineering, power systems, and cooling technologies within large‑scale operational settingsExperience with service management frameworks and data‑driven operational improvement programsTechnical SkillsStrong background with distributed infrastructure, systems, and network monitoring, including BMS, EMS, SCADA,



and PLC systemsExtensive experience with industrial electrical and mechanical system designExperience with IoT protocols (e.G., Modbus, BACnet, SNMP) and IT/OT security in industrial control systemsExperience with advanced system monitoring and analytics platforms for real‑time monitoring and predictive insightsLeadership SkillsStrong ability to lead global, cross‑functional engineering teams in a quick‑paced, technical environmentChampion of simple, scalable, and secure architectures and solutionsExceptional communication skills to translate complex technical concepts into actionable service strategies for diverse stakeholdersOther Experience (Preferred): LEAN, operational science, Agile, OT security, ITIL v4, and System Reliability Engineering (SRE) conceptsKey CompetenciesStrategic vision for integrating technical innovation with controls engineering and service managementAnalytical mindset with a passion for leveraging data to drive operational outcomesFocused leadership on maintaining uptime in mission‑critical settingsPay RangeCanada - Toronto Office (TRO): 202,000 – 302,000 CAD / AnnualUnited States - Dallas Infomart Office (DAI): 200,000 – 300,000 USD / AnnualEquinix BenefitsAs an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible.US Benefits: Insurance (health, life, disability, voluntary plans), Retirement (contributions to retirement plan), Paid Time Off (PTO) and Paid Holidays, eligibility requirements apply to some benefits. Canada Core Benefits: Insurance (healthcare coverage complementing provincial system, life, disability, optional plans), Retirement (Equinix-sponsored retirement or savings plans: DCPP, RRSP, TSFA), Vacation and Paid Holidays. Benefits are subject to change and may be subject to specific plan or program terms.Equal Employment OpportunityEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Chance and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.AI Hiring DisclosureWe use artificial intelligence in our hiring process. Learn more here.#J-18808-Ljbffr

📌 Senior Director, Controls Engineering And Service Management - $200,000 - $300,000 A Year (Toronto)
🏢 Equinix
📍 Toronto