Lead the General Aviation Customer Service team at Pratt & Whitney Canada in Longueuil. Oversee product performance, implement improvements, and ensure customer satisfaction in a energetic aerospace workplace.

This managerial role requires a proven leader with extensive experience in customer service and team management. You will drive initiatives to optimize service performance and act as a key interface for customer relations. Your strategies will center around complex problem-solving and enhancing service execution to meet client needs effectively.

Key Responsibilities:
• Drive improvements in product and service performance
• Interface with customers and implement user experience enhancements
• Execute long-term strategy for product line success




• Manage complex issues and present updates to stakeholders
• Coordinate service levels and customer agreements

Requirements:
• Bachelor's degree with 10+ years of experience
• Master’s degree with 7+ years of customer service experience
• Proven team management and leadership capabilities
• Solid project management skills
• Excellent communication in both French and English

Lead the General Aviation Customer Service team at Pratt & Whitney Canada, enhancing product performance and ensuring customer satisfaction.
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📌 Customer Service Manager At Pratt & Whitney Quebec City
🏢 Pratt & Whitney
📍 Quebec City