Title: ProgramAssistant- (Casual)Number of Positions: MultipleCompetition Number: C178Location: Phoenix Center (Main Campus)Position Status: Casual (On Call)Reports to: Program ManagerCompensation: (Grid21) $29.76 - $31.64Job SummaryThe Program Assistant supports the daily operations of the facility and supports clients by providing a variety of day-to-day physical, emotional, and social supports,life skills assistance, information, resources, and demonstrations, inaccordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy setting.ResponsibilitiesClient ServicesProvidesfeedback and input regarding clients' needs, performance, and progressIn accordancewith established care plans, assists clients with the development of lifeskills such as maintaining personal hygiene, housekeeping, meal planning andpreparation, meeting financial obligations, making and keeping appointments,and interpersonal skills by methods such as demonstrating and modelingappropriate actionsAdministersmedication to clients and provides medication reminders, in accordance withestablished policyParticipates inand oversees various client-focused social and recreational activitiesIdentifiesavailable social, economic, recreational, and educational services andresources in the community that will meet clients' needs. Provides clients withrelated informationAssists clientswith activities of daily living such as feeding, lifts and transfers, grooming,and toiletingAccompaniesclients on outings such as appointments, shopping, and leisure activitiesCompletes andmaintains related records and documentation such as statistics, progressreports, and daily logsReceives clientfeedback, and inquiries and complaints, and responds as requiredPerformshousekeeping duties such as sweeping and mopping floors, vacuuming, dusting,washing dishes, and laundryRequired todebrief with incoming shifts to ensure detailed transfer of information (e.G.Concerns)Support a safe, wellmaintained and healthy building environmentComplete regular rounds offacility as scheduled throughout shiftsProvidesdirection to volunteers as requiredPerforms otherrelated duties as assigned.QualificationsGrade 12Certificate inCommunity Social Service.1 year of experience workingwith marginalized populations, substance use services, mental health,corrections, etc.,



or equivalentSatisfactory completion of a criminal records check with vulnerablesector screening is requiredSatisfactory completion of Tuberculosis Screeningform is requiredSatisfactory completion of Employee Immunization Record form is requiredSatisfactory completion of Nonviolent crisis intervention (NVCI)First Aid 1 and Current CPRcertificate is requiredSkills & KnowledgeKnowledge of Windows, Microsoft Word, Excel, and database management systemsKnowledge ofand ability to operate standard office equipment, including: telephone system,fax machine, photocopier, printer, and computerized building securitymonitoring systemHigh level ofintegrity and dependability with a strong sense of urgency andresults-orientationStrong problemsolving, analytical, and creative skills with the ability to exercise soundjudgement and make decisions based on accurate and timely analysisStronginterpersonal skills and ability to communicate effectively in writing andverballyDemonstratedcommitment to the social sector with a passion for the organization's missionis essentialCompetenciesApproach to WorkDemonstrates initiative,flexibility, adaptability and resourcefulnessActively seeks andincorporates feedback to inform continuous self-improvementSets goals, creates andimplements action plans, monitors progress, and evaluates resultsAdeptly manages competingtasks and uses time efficiently and effectivelyJob Knowledge & Quality of WorkHighdegree of relevant and current job knowledge and skillConsistentlyproduces accurate, thorough, high-quality work in a timely mannerBuildsand promotes a culture of health and safety in the workplaceImplementsand enforces best practices in health and safety within the workplaceJudgement & Decision-MakingModelsindependent thinking and creativityDemonstrateseffective problem-solving skillsMakesclear, consistent, transparent and timely decisions after contemplating variousavailable courses of actionExercisessound judgment in the best interests of the organizationCommunication & Interpersonal SkillsExpressesthemselves clearly and professionally both verbally and in writingDisplayshigh emotional intelligence; uses tact and diplomacyin dealing with sensitive,complex and confidential situationsHasa manner, style and presence that makes a positive impressionListensto and considers others' viewsPersonal LeadershipModelsthe organization's core values of social justice, teamwork, social innovation,and strength-based practicesFostersenthusiasm, energy and commitmentTakesresponsibility for personal actions,



performance and healthIsreliable and accountable; shows up on time ready to workTeamwork & CollaborationEffectivelyworks with their colleagues to ensure organizational successChampionspositive working relationships with staff and external stakeholdersSupportsan environment of openness, and champions teamwork and communication acrossprogramsLeveragesthe expertise and experience of others for organizational successPeople LeadershipTakesresponsibility for the success of the organizationInspires,motivates and influences others in the organizationActsas an ambassador of the organization, promoting the values and missionDemonstratespride and enthusiasm to the team and promotes cooperation, fairness andequityPeople ManagementDisplaysinterest, concern and respect for their staff and their staff's developmentEstablishesclear roles, responsibilities, priorities and performance targets for staffMotivates,develops and retains a talented, high-performing teamGivesrecognition and acknowledgement to staff for their achievementsTask LeadershipAbleto translate the strategic goals and priorities of the organization into anachievable and measurable operational plan for their unitMakesclear, consistent, transparent and timely decisionsDisplayseffectiveness, assertiveness and persistence in the pursuit of program goalsAbleto identify gaps in knowledge or capacity and seek the appropriate supportand/or resourcesTask ManagementStrivesfor high-quality performance and takes initiative to seek improvement inoutputs and efficienciesDelegatesappropriately to fully utilize their staff to accomplish program goalsCreatesa sense of accountability for resultsOverseesand manages the organization's resources, including ensuring sound financialmanagementClosing DetailsClosing DateInternalapplications will be accepted until July 13th, 2026, 04:00 pm"Allemployees, including laid off and displaced employees, are entitled to apply onthe vacancy and be considered pursuant to the provisions of Article 12.9."Internal applicants must notify the manager of intent to apply.Externalapplicants will be reviewed after internal applicants have been reviewed andinterviewed.Allqualified applicants are welcome to apply.Phoenixis committed to employment equity and encourages applications from people ofall gender identities and expressions, persons with disabilities, Indigenouspeoples and visible minorities. Persons with disabilities who anticipateneeding accommodations for any part of the application and hiring process maycontact our HR department. Any personal information provided will be maintained in confidence.Whilewe thank all applicants for their interest in this opportunity, only thoseselected for an interview will be contacted. #J-18808-Ljbffr

📌 Program Assistant - (Casual) (Surrey)
🏢 Phoenix Society
📍 Surrey