Lead operations excellence for Cloud Software & Services as the Director of Customer Operations at Ericsson in Toronto, Canada. Focus on enhancing customer delivery and governance across key business engagements.As a Director at Ericsson, you'll oversee the end-to-end customer delivery performance within crucial Cloud Software & Services initiatives. Reporting to the Head of Operations CSS Canada, you'll ensure operational governance, financial discipline, and cross-functional collaboration for optimal outcomes.



Key skills include managing KPI-driven performance and customer satisfaction while driving corrective action across teams.Key Responsibilities:Own customer delivery performance across CSS engagementsDrive governance and escalation management effectivelyLead key customer steering meetings and track key progressMonitor operational and financial KPIs rigorouslyCollaborate seamlessly with various departments including Sales and PMORequirements:Director-level experience in customer operationsProven management of complex customer environmentsStrong operational governance and performance management skillsFinancial acumen in delivery cost and forecastingExecutive communication and stakeholder management expertiseUtilize your expertise in service delivery and operational strategy to drive customer success at Ericsson in Toronto.#J-18808-Ljbffr

📌 Director Of Customer Operations In Toronto
🏢 Ericsson
📍 Toronto