Join a agile team as an Expert in ServiceNow Incident Management, leveraging your bilingual skills to excel in a vital senior role. Focus on improving ITSM processes and service operations.As part of the Infrastructure and Operations team, you will provide senior-level expertise in managing and optimizing Incident Management processes using ServiceNow. Your seven-plus years of experience will be essential in troubleshooting major incidents, enhancing data integrity, and leading operational improvements.Key Responsibilities:
- Facilitate full lifecycle incidents management and escalation
- Administer and enhance ServiceNow tools and workflows
- Conduct detailed root-cause analyses for complex issues
- Act as the Major Incident Commander during crises
- Ensure all incident documentation is accurate and timelyRequirements:
- Minimum of 7 years in IT Service Management roles
- Hands-on experience with ServiceNow ITSM solutions
- Strong analytical and facilitation skills under pressure
- Excellent bilingual communication in English and French
- Relevant IT degree or equivalent experienceApply your technical skills to lead vital ITSM processes and ensure high-quality service delivery.#J-18808-Ljbffr

📌 Expert In Servicenow Incident Management (Ottawa)
🏢 Canada Mortgage and Housing
📍 Ottawa