Join TELUS Digital as the Director of Programs & Change Enablement to spearhead revolutionary change in customer interactions. Leverage your expertise in transformation and change management to make a global impact.

In this pivotal role, you will help translate TELUS Digital's CXAI strategy into tangible actions, fostering engagement and accountability throughout the organization. Drawing on more than 7 years of experience, you will lead change initiatives that enhance customer satisfaction and drive significant results through accurate metrics and effective communication strategies.

Key Responsibilities:
• Develop narratives that illustrate the CXAI transformation journey
• Focus on measurable results in customer experience metrics




• Manage the comprehensive CXAI transformation roadmap
• Design and oversee leadership and cultural shift programs
• Exemplify AI implementation within organizational practices

Requirements:
• Minimum 7 years in change management or related field
• Proficient with contact center performance indicators
• Expertise in financial business case creation
• Excellent communication and storytelling capabilities
• Bachelor’s degree in Business or relevant discipline

Lead the transformation of customer experience at TELUS Digital and showcase the power of AI.
J-18808-Ljbffr

📌 Director Of Programs & Change At Telus British Columbia
🏢 TELUS Digital
📍 British Columbia