Drive production support excellence as a Senior Salesforce Production Support Engineer in Toronto, ON, focusing on stability and automated release management. Your role is crucial in supporting investment banking applications effectively.

This prospect involves L2/L3 support to front-office users while managing critical ITIL processes. With a proactive mindset, you will work on incident management, system reliability, and strategic improvements in collaboration with various teams to ensure seamless application performance.

Key Responsibilities:
• Provide comprehensive L2/L3 production support for users
• Manage ITIL incident and problem processes effectively
• Coordinate bug fixes and system enhancements




• Monitor systems to improve reliability with automation
• Document processes and share knowledge proactively

Requirements:
• 7 to 12 years of experience in Production Support
• Robust preference for Capital Markets background
• Expertise in scripting and automation (Python)
• Familiarity with DevOps tools and practices
• Excellent communication and analytical capabilities

Harness your skills in supporting Salesforce systems to contribute to impactful change in an investment banking context.
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📌 Senior Salesforce Production Support Specialist Ontario
🏢 Lorven technologies
📍 Ontario