Become a key driver of customer success at Achievers as a Strategic Customer Success Manager II in Toronto. Utilize your expertise to enhance client relationships and platform engagement.
Playing a vital role in customer strategy, you will drive product adoption and showcase best practices for national and enterprise accounts. With at least four years in account management, your capacity to manage expectations and deliver results will support long-term engagements. You'll collaborate with stakeholders to design recognition strategies that deliver measurable outcomes.
Key Responsibilities:
• Provide insights on platform functionality for clients
• Set and track goals and KPIs for accounts
• Drive platform usage and organize training sessions
• Present updates and best practices via virtual meetings
• Manage account escalations and progress reports
Requirements:
• 4+ years in software/SaaS account management
• Robust customer-facing and communication skills
• Background in formal sales training
• Proficient with CRMs like Salesforce
• Bachelor’s Degree required
Leverage your analytical prowess and industry experience to enhance customer success at Achievers.
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