Join Odyssey Trust Company as a Senior Director of Shareholder Services in Calgary, where your leadership will drive innovation and excellence. Manage service delivery and enhance operational strategies across all offices.In this critical position, you will be responsible for defining and implementing strategies that impact shareholder services positively. Your experience in multi-location teams and customer service operations will be invaluable. This role includes mentorship and the development of your team,



emphasizing quality service and employee engagement.Key Responsibilities:Lead strategic vision and operational excellence initiativesReview and enhance performance metrics and service deliveryAct as escalation point for complex operational issuesEnsure compliance and adherence to service agreementsFoster a high-performance culture focused on client satisfactionRequirements:Solid leadership background in customer service or operationsDeep understanding of shareholder services compliance requirementsProven track record in process improvements and innovationsAnalytical skills for performance and operational metricsSound judgment in maintaining sensitive informationElevate shareholder services excellence at Odyssey Trust Company through innovative strategies and a people-focused culture.#J-18808-Ljbffr

📌 Director Of Shareholder Services Strategy (Calgary)
🏢 Odyssey Trust
📍 Calgary