Lead financial investigations with OBSI to ensure fair consumer complaint resolutions in a hybrid role based in Toronto. Your expertise will protect financial justice and enhance organizational effectiveness.
As the Manager of Investigations at the Ombudsman for Banking Services and Investments, you will guide a specialized team focused on resolving consumer complaints. Utilizing your background in banking or investments, you will drive high-quality investigations aligned with OBSI’s mission. Collaborate with Deputy Ombudsmen to foster professional development, consistency across investigations, and tackle systemic issues.
Key Responsibilities:
• Lead investigations for equitable resolution of consumer complaints
• Ensure high-quality, productive investigation processes




• Collaborate with Deputy Ombudsmen for team effectiveness
• Develop solutions for emerging and systemic financial issues
• Support team professional growth and development
Requirements:
• Leadership experience in banking or investments
• Strong understanding of consumer financial issues
• Excellent communication and team collaboration skills
• Proven track record in managing successful investigations
• Commitment to financial fairness and justice
Join OBSI in making a significant impact on Canada’s financial system through effective consumer advocacy.
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📌 Investigations Manager at OBSI (Toronto)
🏢 OBSI - Ombudsman for Banking Services and Investments
📍 Toronto