Enhance customer experiences with Google Cloud as a Customer Solutions Developer II. Utilize your expertise in software development and troubleshooting to support vital customer transitions.In this role, you will engage with customers on technical issues within Google Cloud Platform. Serving as a key member of a global support team, you will leverage skills in programming languages, distributed systems, and customer advocacy to solve complex problems.



Your proactive approach in managing escalations and improving service quality directly impacts customer satisfaction.Key Responsibilities:Resolve technical issues during product deployments with customersTriage and manage technical escalations effectivelyTroubleshoot and determine root causes for reported issuesCollaborate with cross-functional teams to enhance product offeringsProvide 24/7 support globally to critical customersRequirements:Bachelor's degree in a relevant field6+ years of experience in software development or troubleshootingProficiency in Java, C++, Python, or GoFamiliarity with web technologies and cloud servicesFluent in Mandarin for customer communicationSupport Google Cloud's mission to drive customer success through expert technical solutions and service excellence.#J-18808-Ljbffr

📌 Customer Solutions Developer At Google Cloud (Alton)
🏢 Socket.dev
📍 Alton