Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismSalesforceManagement LevelSenior AssociateJob Description & SummaryAt PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.The OpportunityAs a Senior Associate, Salesforce Business Analyst, unlock your potential and embrace the chance to drive meaningful outcomes that'll elevate your career. Your role will include, but isn't limited to:Lead requirements gathering sessions with business and operational stakeholdersTranslate business needs into user stories, process flows, and functional requirementsCollaborate closely with developers and UX consultants to shape end-to-end solutionsConfigure Salesforce solutions using declarative tools to support business workflowsSupport testing, validation,



planning and change management activitiesMaintain traceability artifacts that support delivery governanceEnsure solutions align with enterprise standards and delivery best practicesWhat You'll Bring2+ years of experience with the Salesforce platform (analysis and/or configuration)Strong experience with requirements gathering and stakeholder engagementUser stories, acceptance criteria, and process documentationSalesforce data models and workflow configurationExperience working in cross‐functional and diverse consulting or delivery teamsSalesforce certifications such as Administrator, Business Analyst, App Builder or Service Cloud ConsultantExperience delivering Salesforce solutions in healthcare, public sector, or human services contextsExposure to Service Cloud or Health Cloud / Home HealthExperience supporting mobile or field‐based service workflowsFamiliarity with data privacy, compliance, or regulated operating environmentsComfortable using AI with transparent expectation of human reviewSecurity Clearance is mandatory for all staff who'll be engaged on these assignments. Prior to applying, review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This will become a condition of your employment with PwC should you receive an offer.The salary range for this position is USD 84,700 - USD 134,700. This range reflects the expected hiring range for PwC locations in major city centres. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs designed to reward individual and firm‐wide achievements. PwC Canada adheres to all relevant pay transparency legislation. During the hiring process, the Talent Acquisition team will provide details about the comprehensive total rewards package. #J-18808-Ljbffr

📌 Salesforce Business Analyst (Toronto)
🏢 PwC
📍 Toronto