REQ ID - CSQ427R11Location: Vancouver, BCAt the company, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the company Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the company platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on the company workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment.This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within the company, and creating and driving plans and strategies for the company colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all the company products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization.The impact you will have:Engage with Solutions Architects to understand the full use case demand plan for prioritised customersLead the post-technical win technical account strategy and execution plan for the majority of the company use cases within our most strategic accountsBe the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success,



go-live and healthy consumption of the workloads where the customer has made the decision to consume the companyBe the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizationsLeverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertiseCreate, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Skilled Services (PS) resources on the delivery of PS Engagement proposalsNavigate the company Product and Engineering teams for new product Innovations, private previews and upgrade needsDevelop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:Main use cases moving from 'win' to productionEnablement / user growth planProduct adoption (strategy and activities to increase adoption of the company' Lakehouse vision)Organic needs for current investment (e.G. cloud cost control, tuning & optimization)Executive and operational governanceProvide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks,



product adoption and use case progression - to your Technical GMWhat we look for:5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customersProgramming experience in Python, SQL or ScalaExperience in a customer-facing pre-sales, technical architecture, customer success, or consulting roleUnderstanding of solution architecture related distributed data systemsUnderstanding of how to attribute business value and outcomes to specific project deliverablesTechnical program, or project management including account, stakeholder and resource management accountabilityExperience resolving complex and important escalation with senior customer executivesExperience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projectsTrack record of overachievement against quota, Goals or similar objective targetsBachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experienceCan travel up to 30% when neededPay Range Transparencythe company is committed to fair and equitable compensation practices. The pay range for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, the company anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.Canada Pay Range: $175,800 — $241,800 CADBenefitsAt the company, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click #J-18808-Ljbffr

📌 Delivery Solutions Architect (Vancouver)
🏢 United States Digital Space
📍 Vancouver