Lead and elevate customer retention at myBlueprint as a Customer Success Manager. Drive success for K-12 partners with your hands-on leadership and coaching skills.
myBlueprint seeks an experienced Customer Success Manager to optimize team performance and enhance school partnerships. In this role, you will oversee customer renewals, tackle escalations, and coach your team through key transitions. You will make a direct impact on customer experience while ensuring effective communication and accountability within your team.
Key Responsibilities:
• Oversee renewal pipelines and manage customer risks
• Coach and develop team members through 1:1s
• Build effective processes and CRM practices




• Translate departmental priorities into actions
• Facilitate navigation of product launches and changes
Requirements:
• Proven experience in SaaS Customer Success or Account Management
• Direct people management experience
• Robust problem-solving and communication skills
• Capable of managing a portfolio of accounts
• Located in Canada for monthly office meetings
Become an essential part of myBlueprint's mission to support student success through effective customer strategies.
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📌 Customer Success Manager At Myblueprint Toronto (Canada)
🏢 myBlueprint
📍 Canada