Elevate patient care standards as a Senior Patient Care Quality Liaison with Vancouver Coastal Health. Focus on complaints management, safety, and quality improvement for effective patient experiences.The Senior Patient Care Quality Liaison at Vancouver Coastal Health is responsible for addressing and resolving concerns while building trust with patients and families. With a Master's degree and 5-7 years of relevant experience, candidates will lead complaint resolution,



ensuring compliance with health legislation and engaging with various stakeholders effectively.Key Responsibilities:Lead complaint management strategies across levelsEnsure compliance with health legislation directivesCoach PCQO team on trust-building during complaintsTrack and analyze client feedback for improvementsLiaise between patients, families, and administrative staffRequirements:Master's degree in human services discipline5-7 years of recent experience in healthcareStrong knowledge of complaint management processesExcellent communication and problem-solving skillsAbility to navigate complex issues effectivelyDrive quality improvement in patient care through strategic complaint resolutions and stakeholder engagement at Vancouver Coastal Health.#J-18808-Ljbffr

📌 Senior Patient Care Quality Liaison Vch (Vancouver)
🏢 Vancouver Coastal Health
📍 Vancouver