Elevate your career at Accenture Song as a CCaaS Tech Lead focused on transforming customer experiences. Drive technical projects in cloud and AI settings that optimize performance and security.
As a Technical Lead, you will manage the entire technical workstream for CCaaS implementations and AI integrations. This role requires a comprehensive understanding of various CCaaS platforms and their technical architectures. Collaborate intimately with delivery leads to ensure your solutions meet both client needs and operational standards.
Key Responsibilities:
• Shape technical architecture aligning with client standards
• Lead development of contact flows, analytics, and automation
• Guide CCaaS migrations and system integrations




• Oversee agentic AI design and deployment processes
• Act as primary contact for client technical stakeholders
Requirements:
• 7+ years of relevant technical experience
• Proven leadership in CCaaS transformation initiatives
• Solid background in cloud architectures and security
• Familiarity with agentic AI solutions
• Excellent team leadership and communication skills
Become a driving force in CCaaS technology transformation at Accenture Song.
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📌 Accenture Song Ccaas Tech Lead Role Montreal (Canada)
🏢 Accenture
📍 Canada