The Chance Reporting to the Head of AI, Canada, the role leads the Canada AI Delivery function and is responsible for transforming approved priorities into scalable, production-ready solutions that deliver measurable business value. The successful candidate will oversee multidisciplinary teams and work closely with business leaders, technology partners, data teams, and AI practitioners to accelerate the delivery of innovative AI-powered capabilities. This role sits at the intersection of business transformation, technology, and execution. It requires a leader who can translate strategic ambition into outcomes, navigate complex cross-functional environments, and build the delivery capabilities required to scale AI at enterprise level. Success in this role requires balancing speed, innovation, and operational excellence while ensuring AI solutions are scalable, reusable, responsible, and aligned to business objectives. Unlike traditional delivery leadership roles focused on project execution, this role is responsible for helping Canada AI evolve from delivering individual AI use cases to building scalable, reusable AI capabilities that drive enterprise-wide impact. The AVP will play a critical role in establishing modern AI delivery practices, accelerating organizational maturity, and enabling the next generation of AI-powered business outcomes across Manulife Canada. Position Responsibilities

Build and Scale Canada's AI Delivery Capability Lead the evolution of Canada AI's delivery organization, establishing the people, processes, operating model, and execution disciplines required to deliver AI solutions with speed, quality, rigor, and consistency at enterprise scale. Accelerate AI-Powered Business Outcomes Lead multidisciplinary teams responsible for transforming business priorities into deployed and adopted AI solutions, ensuring initiatives move beyond experimentation and deliver measurable value for customers, advisors, employees, and business partners. Drive Modern AI Delivery Practices Champion agile delivery, rapid prototyping, iterative development, product-centric thinking, and continuous improvement practices that increase delivery velocity, predictability, and execution quality while fostering a culture of accountability and innovation. Build Reusable and Scalable AI Capabilities Drive the transition from one-time AI use cases to reusable products, platforms, and capabilities that can be leveraged across multiple business units, creating greater efficiency, consistency, and enterprise impact. Lead Enterprise Delivery Across Complex Stakeholder Ecosystems Partner across business, technology, data, operations, risk, and global AI teams to align priorities, resolve barriers, manage dependencies, and ensure successful execution of strategic AI initiatives. Develop High-Performing Teams and Future Leaders Build and mentor exceptional delivery leaders and multidisciplinary teams while strengthening organizational capabilities, succession depth, and delivery excellence across the Canada AI function. Required Qualifications

12+ years of progressive leadership experience delivering large-scale technology, digital, data, analytics, AI, or business transformation initiatives within complex enterprise environments.



Proven experience leading multidisciplinary teams responsible for delivering solutions from concept through deployment, adoption, operationalization, and value realization. Demonstrated success building and scaling modern delivery organizations, including agile teams, delivery governance, operating models, and execution disciplines that improve speed, predictability, and business outcomes. Experience leading the delivery of enterprise AI, machine learning, generative AI, intelligent automation, or advanced analytics solutions in production environments. Strong understanding of modern AI technologies and delivery approaches, including machine learning, generative AI, agentic AI, cloud-based platforms, rapid prototyping, iterative development, and product-centric delivery models. Demonstrated experience transforming organizations from project-based delivery approaches toward product, platform, or capability-based operating models that emphasize reuse, scale, and sustainable value creation. Experience designing, delivering, or scaling reusable technology products, platforms, or enterprise capabilities that serve multiple business units, customer groups, or operational stakeholders. Proven ability to lead complex cross-functional initiatives involving business, technology, data, risk, operations, and external partners while managing competing priorities and organizational dependencies. Experience working across global or distributed teams, leveraging shared enterprise platforms and capabilities to deliver scalable technology and AI solutions. Strong understanding of Responsible AI principles, model governance, risk management, privacy considerations, and regulatory requirements associated with enterprise AI deployment. Proven ability to influence executive stakeholders and communicate complex technology and AI concepts to both technical and non-technical audiences. Experience leading leaders, building high-performing teams, and developing organizational capability within large, matrixed organizations. Preferred Qualifications

Preferred Qualifications: Bachelor's degree in Computer Science, Engineering, Data Science, Mathematics, Business, or a related field. Advanced degrees such as an MBA, Master's in Artificial Intelligence, Data Science, Engineering, or related disciplines are considered an asset. Experience delivering solutions within financial services, insurance, healthcare, banking, or other highly regulated industries. When you join our team

We’ ll empower you to learn and grow the career you want. We’ ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock

Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider,



helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Salary Range and Working Arrangement

Referenced Salary Location CAN, Ontario, Toronto, 250 Bloor Street East Working Arrangement Hybrid Salary range is expected to be between $129,800.00 CAD - $241,200.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. Benefits and Perks

health dental mental health vision short- and long-term disability life and AD&D; insurance coverage adoption/surrogacy and wellness benefits employee/family assistance plans retirement savings plans (including pension and a global share ownership plan with employer matching contributions) financial education and counseling resources paid time off program in Canada includes holidays, vacation, personal, and sick days statutory leaves of absence Equal Opportunity Employer

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Awards and Recognitions

We're proud of our accomplishments and recognitions. 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World's Best Employers 2023 Best Companies to Work for in Asia 2023 We've been recognized as one of Canada's Top 100 Employers (2024) Manulife included in Bloomberg's 2023 Gender-Equality Index Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.

#J-18808-Ljbffr

📌 AVP, AI Delivery (Toronto)
🏢 Manulife Insurance Malaysia
📍 Toronto