Wawanesa is hiring a Group Perks Service Associate for a hybrid work model. Elevate client engagement as the key contact for brokers, delivering vital post-sale support.

In this vital role, you will oversee the administration of Group Benefit plans, facilitate smooth communication with brokers, and handle escalated issues effectively. Your responsibilities include supporting policy amendments, identifying process improvements, and maintaining strong client relationships.

A proven understanding of advantages administration and excellent organizational skills are essential for your success and the satisfaction of our clients.

Key Responsibilities:
Serve as liaison for brokers and plan sponsors
Manage policy support and renewals




Develop and maintain process documentation
Generate reports to assist performance analysis
Assess and route incoming client inquiries for resolution

Requirements:
Post-secondary education in a relevant field
5+ years’ experience in perks, insurance, or account management
Strong expertise in health, dental, and disability insurance
Excellent detail orientation and problem-solving skills
Advanced Microsoft Office skills

Leverage your group benefits knowledge to foster exceptional service at Wawanesa.
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📌 Hybrid Group Benefits Service Associate Role Kitchener
🏢 Wawanesa
📍 Kitchener