Lead customer experience initiatives with Loblaw Companies Limited. As Director of Customer Experience Specialists, you'll influence retail operations and enhance customer satisfaction across NOFRILLS stores.

In this pivotal role, reporting to the Senior Vice President, you will manage projects that impact store operations nationally. Your leadership will ensure seamless collaboration across departments such as Merchandising, Marketing, and Finance, driving improvements and high standards.

Your strategic insights and process improvement mindset will cultivate a solid customer experience while managing a regional team of CES specialists.

Key Responsibilities:
Maximize efficiencies in program implementation




Lead and motivate the regional CES team
Foster relationships across operational and executive teams
Plan, monitor, and analyze operational metrics
Collaborate on long-term operational strategies

Requirements:
5+ years in store operations
2+ years in Customer Experience Specialist role
Robust coaching and leadership skills
Excellent project management abilities
Willingness to travel

Enhance the customer journey at NOFRILLS with your expertise in operations and team leadership.
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📌 Customer Experience Director At Loblaw Brampton (Canada)
🏢 Loblaw Companies
📍 Canada