About SalsaSalsa is a leading embedded payroll provider. We partner with software businesses to build industry-specific payroll businesses. Behind the scenes we're a large scale money mover in both the US and Canada; we pull funds from employers, pay workers as well as tax authorities. As you can imagine, managing fraud and credit risk is a mission critical work stream for Salsa.About the RoleSalsa is hiring a Risk Operations Lead to help build and scale our risk operations function. In this role, you will manage Risk Analysts and strengthen controls, improve processes, and help Salsa grow responsibly in a complex payroll and payments environment.We're looking for someone who is both a builder and an operator: a Self‐. Not.What You'll DoLead, coach, and develop a team of Risk Analysts responsible for day-to-day risk operationsServe as the escalation point for the risk analyst team — make and document the judgment calls on ambiguous cases, and turn those decisions into repeatable decision treesBuild and improve SOPs, workflows, escalation paths, and review processes across manual review and case managementImprove team performance, operational rigor, and overall risk outcomesWork cross‐functionally with Product, Engineering, and Operations to implement controls, improve tooling, and scale risk operationsMonitor trends and key metrics such as fraud rate, loss rate, and approval rate to identify issues and opportunitiesHelp refine controls and policies related to fraud, payroll risk, ACH exposure, reversals, faster payroll, and credit exposureBe a steady operator during high‐severity incidents — fraud attacks, payment disruptions.Own fraud and operational‐risk expertise for the team day to day.What We're Looking For4+ years of experience in risk, fraud, trust and safety, payments, payroll risk,



or similar operational teamsExperience managing and developing analysts or operators in queue‐based, case‐management, or manual‐review environmentsProven ability to build SOPs, workflows, and escalation structures from scratchStrong background in fintech, payroll, embedded finance, or paymentsStrong understanding of fraud risk and operational risk in payroll or payments, including ACH timing, reversals, funds flow, faster payroll implications, and credit exposureAbility to balance risk mitigation with customer friction and clearly communicate those tradeoffsStrong cross‐functional collaboration skills, especially in partnership with Product, Engineering, and OperationsStrong written and verbal communication skills, with the ability to communicate effectively across frontline teams and leadershipComfort building dashboards, reports, and operational metrics to guide decisionsExperience evaluating risk engine or rule performanceExperience navigating incidents and operating effectively in ambiguityNice to HaveAbility to pull or interpret basic SQL queriesExperience in early‐stage or high‐growth startup environmentsCustomer onboarding and/or credit underwriting experienceExperience in roles such as early risk hire, fraud operations manager, payroll risk analyst, payments manager or analyst, or trust and safety leadExperience at payroll or fintech companies processing high volume ACH / EFT payments in US and Canada (debit (pull) and credit (push)).Why Join SalsaThis is an opportunity to play a meaningful role in building the risk operations foundation for a growing embedded payroll company. You'll help shape how Salsa manages risk at scale, support and develop a high-performing team, and work on significant problems at the intersection of payroll, payments, and operations. #J-18808-Ljbffr

📌 Risk Operations Lead (Ottawa)
🏢 S27a
📍 Ottawa