Take command of IT Operations at Bombardier as the Manager for our Command Center. This pivotal role emphasizes overseeing continuous monitoring and enhancing service delivery strategies.

You will lead 24x7 command center operations, ensuring that IT services are continuously monitored and managed. Responsibilities include conducting real-time oversight, managing incident processes, and aligning IT service delivery with business objectives. This role requires collaboration with various teams and stakeholders for operational success and service reliability.

Key Responsibilities:
• Oversee real-time incident and event management
• Lead Command Center operations ensuring 24x7 monitoring
• Govern ServiceNow ITSM processes for service efficiency
• Implement automation and monitoring improvements
• Provide timely communications during incidents

Requirements:
• 8-10+ years of experience in IT Operations
• Proven experience in managing operational teams
• Bachelor's degree in Technology or equivalent
• Solid ITSM and ServiceNow knowledge
• Fluent in French and English

Apply your leadership and operational insights to drive success at Bombardier.
#J-18808-Ljbffr

📌 Manager for IT Command Center Operations (Quebec City)
🏢 Bombardier
📍 Quebec City