If you’re a passionate go-getter with a keen interest in real estate, we want to hear from you! With a range of full-service real estate offerings including property management, development, investment and asset management, and leasing, Colonnade BridgePort has built a reputation of excellence in the real estate industry. We service a portfolio of state of the art commercial, residential, and mixed-use properties in Ottawa, the GTA and Southwestern Ontario, Gatineau, and Atlantic Canada.
Colonnade BridgePort is seeking a Senior Manager, CBP Residential to provide senior operational leadership across our residential property management platform. Reporting to the Director, CBP Residential, this role is responsible for leading the day-to-day performance of the residential operations team, ensuring consistent service delivery, operational excellence, strong client relationships, and a high-quality resident experience across a growing multi-market portfolio.
As the operational lead for the platform, the Senior Manager acts as the primary connection between the Director and front-line property management teams. The role supports team development, process standardization, portfolio performance, client engagement, and the continued growth and scalability of CBP’s residential business.
Key Responsibilities Leadership and Team Development Provide direct leadership, coaching, and supervision to Property Managers and Tenant Services Coordinators
Manage staffing plans, resource allocations and workload balancing
Conduct regular one-on-ones, team meetings, and performance reviews
Set clear expectations, goals, and KPIs for each team member
Lead recruitment, onboarding, and training of new team members
Assist in recommending organizational structure changes to support growth and efficiency
Support succession planning and career development within the team
Foster a collaborative, accountable, and service-oriented team culture
Operational Management and Process Improvement Develop, implement, and maintain standardized operating procedures across the residential portfolio
Ensure consistent execution of: Lease administration and tenant onboarding/offboarding
Tenant communications and complaint resolution
Building inspections, preventive maintenance, and work order management
Vendor and contractor management
Assist in implementing cost-saving opportunities and service improvements at the building level
Health, safety, and regulatory compliance

Identify and implement process improvements, efficiencies, and system enhancements
Support the adoption and optimization of property management platforms, including Yardi, Angus, SharePoint, DashQ,



and other tools as applicable.
Portfolio Oversight and Asset Performance Provide strategic and operational oversight of the residential portfolio across multiple markets
Monitor occupancy, tenant retention, revenue performance, and operating costs
Review and support the preparation of annual operating budgets, monthly reporting, and variance analysis.
Ensure properties are maintained to a high standard of physical condition and resident experience
Step into direct management of select or complex assets as required during transitions, vacancies, or periods of growth
Lead operational onboarding of current properties, coordinate property transitions and systems integration
Client and Stakeholder Relationships Act as a senior point of contact for client/owner inquiries, escalations, and relationship management
Support and participate in client meetings, portfolio reviews, and reporting presentations
Ensure all deliverables are aligned with management agreements and client expectations
Collaborate with the Director to maintain and strengthen key client relationships
Regional and Multi-Market Coordination Ensure consistency of operations and service delivery across: Ottawa (primary market)
Gatineau, QC
GTA / Southwestern Ontario
Atlantic Canada

Coordinate with regional teams and resources to align standards, processes, and reporting
Travel to other markets as required to support oversight and client needs
Support the Director in monitoring financial performance across the residential platform
Ensure Property Managers are managing budgets effectively, including: Revenue collection and arrears management
Operating expense control
Capital planning and project oversight

Review and approve expenditures within delegated authority
Compliance and Risk Management Ensure all properties comply with applicable legislation, including: Ontario Residential Tenancies Act (RTA)
Quebec residential tenancy regulations
Provincial health, safety, and fire codes

Support the identification and mitigation of operational and financial risks
Ensure proper documentation, record-keeping, and lease compliance across the portfolio
Qualifications and Experience Education and Designations
Post-secondary education in business, real estate,



property management, or a related field
Professional designation an asset (e.g., CPM, RPA, or equivalent)
Experience
8–12+ years of progressive experience in residential property management
Minimum 3–5 years in a leadership role managing a team of property management professionals
Demonstrated experience managing multi-site or multi-market portfolios
Experience in budget preparation, financial reporting, and performance management
Knowledge and Technical Skills
Strong working knowledge of: Ontario Residential Tenancies Act and LTB processes
Quebec residential tenancy regulations
Building operations, maintenance, and capital planning
Property management systems (Yardi preferred)

Familiarity with leasing, tenant relations, and residential market dynamics
Working Conditions Primary office location: Ottawa, ON (16 Concourse Gate)
Regular travel to properties within the Ottawa market
Periodic travel to Gatineau, GTA/SWO, and Atlantic Canada as required
Occasional after-hours availability for emergencies or urgent client matters
Hybrid work arrangement available in accordance with company policy
Compensation Performance Bonus: 10% – 15%
Total Compensation: $115,500 – $138,000
Benefits: Comprehensive health, dental, and group benefits package
We are committed to creating a positive experience for our employees. We work hard at Colonnade BridgePort and have fun while doing it! Our employees enjoy participating in sports tournaments, BBQs, potlucks, prize draws, holiday parties and more!
The successful candidate can expect the following perks and benefits:
Three weeks starting paid vacation, three days personal leave, five paid sick days
Employee and Family Assistance Program
Comprehensive benefits plan that includes health, dental, vision, and disability coverage (cost shared by company and employee)
RRSP matching program
Holiday office closure between Christmas and New Years
Summer hours (position dependent, alternative may be offered)
Colonnade BridgePort acknowledges that teams with diverse backgrounds and perspectives can bring about innovative solutions and ideas. Therefore, we welcome and encourage qualified applications from people of all gender identities, visible minorities, Indigenous persons, and people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please email [email protected].
We thank all interested applicants; however, only those under consideration will be contacted.

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📌 Senior Manager, CBP Residential (Quebec City)
🏢 Colonnade Management
📍 Quebec City