Become a key leader in HSO's Global Managed Services by driving the Monitoring Service's strategy and operational excellence. This role impacts customer experience and service reliability.As the lead for HSO's Monitoring Service, you will oversee every aspect of service management from design to retirement. This strategic role will allow you to apply your service management expertise to align technical capabilities with business objectives while fostering innovation and partnerships.Key Responsibilities:Manage end-to-end service lifecycle for Monitoring ServiceCollaborate with stakeholders to set service standardsTrack performance metrics and customer satisfaction measuresEnsure compliance with SLAs and service readinessLead initiatives for service improvement using data analyticsRequirements:Bachelor's degree or equivalentMinimum 5 years in service management or similar rolesExpert understanding of Microsoft technologies and ITILFamiliarity with observability in cloud architecturesExceptional communication and leadership abilitiesDrive the successful delivery of monitoring services at HSO, ensuring alignment with evolving customer demands.#J-18808-Ljbffr

📌 Hso Monitoring And Managed Services Lead (Toronto)
🏢 Hso
📍 Toronto