Synapse ITS is seeking a Technical Support Specialist in Victoria, Canada, to provide expert hardware support. This role demands excellent communication and technical skills to assist customers and ensure their satisfaction.

As a specialist, you'll manage the technical support for Synapse ITS products across various stages of their lifecycle. Experience in traffic management technologies, combined with your troubleshooting capabilities, will be vital to resolving issues effectively. Your work will help improve product development and customer interaction.

Key Responsibilities:
• Deliver accurate troubleshooting guidance to customers
• Collaborate on the creation of training content and manuals




• Utilize a ticketing system for tracking customer issues
• Report on customer feedback to refine products
• Train distributors and contractors on product maintenance

Requirements:
• Diploma in Electronics or Electrical Engineering
• At least two years in a technical support role
• Experience with traffic control devices preferred
• High technical knowledge of electronics
• Solid communication and writing skills

Become an essential part of the Synapse ITS team and advance your technical career!
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📌 Technical Support Specialist at Synapse ITS (New Brunswick)
🏢 Polara Enterprises
📍 New Brunswick