Explore a rewarding role as a Technical Support Representative at FISPAN Services Inc. in Vancouver. Bring your technical insights and customer service skills to assist clients with complex banking software solutions.

FISPAN, a leader in embedded financial solutions, is looking for passionate individuals for its Technical Support Representative position. You will leverage at least two years of experience in technical support or customer service, especially in the payment or banking fields. Your objective is to troubleshoot various technical inquiries while delivering outstanding customer interactions.

Key Responsibilities:
• Maintain understanding of FISPAN products for effective troubleshooting
• Collaborate with clients on ERP and payment-related issues
• Respond promptly across email, chat,



and phone channels
• Generate documentation and maintain knowledge bases
• Work with technical teams on escalated incidents

Requirements:
• High School graduation; industry training valued
• 2+ years in technical support or customer service
• Flexibility to work early shifts starting at 5am PST
• Detail-oriented with strong analytical skills
• Excellent interpersonal and communication skills

Utilize your passion for technology and customer service at FISPAN, contributing to cutting-edge banking solutions.
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📌 FinTech Technical Support Representative (British Columbia)
🏢 Capitolis
📍 British Columbia