Purpose
Contributes to the overall success of Fraud Deterrence (FD) by ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures.

Responsibilities

Champions a customer‑focused culture to deepen customer relationships and leverage broader bank relationships, systems, and knowledge.

Ensures the customer service provided is of the highest quality by prioritizing all requests for information, establishing response times, and escalating requests to the Supervisor as necessary based on workload.

Analyzes each case/alert and investigates as required.

Reviews customer account information in respect to the case/alert, summarizes the referential information using the case management tool(s), and determines whether/how to investigate the account(s) activity.

Investigates items by reviewing available documents and/or account history, supporting documentation (e.g., bank statements, cheques), and/or reviewing for related previous incident/alerts, and/or by contacting the customer, branch, or relevant business line.

Assists the department in identifying potential fraud trends to reduce losses and costs to the customer and/or bank.

Ensures concerns and/or notifications of unusual/fraudulent incidents are referred to applicable stakeholders for the appropriate measures to be taken in order to address the activity.

Keeping either the customer, relevant business line/ stakeholder,



and/or other external partners informed of decisions and confirming the outcome of case/alerts where required.

Acts on case/alerts effectively and efficiently to ensure risk to the bank is minimized by identifying fraud through thorough review of the case/alerts information and account history, which includes up to a 90‑day review of all cheques for customers with known fraud concerns.

Ensures all recommended actions have been recorded, appropriate systems have been updated, and required documentation is logged within the case management system(s). Communicates findings to the appropriate stakeholders or outcomes to the customer.

Takes the necessary measures to terminate problematic customer relationships and ensures that all administrative activities surrounding the termination are completed by the appropriate partners. Where necessary, files Unusual Transaction Reports to ensure compliance with AML regulatory requirements.

Contributes to the overall effectiveness and efficiency of the department by maintaining ownership of work received through the case/alert system and identifying, investigating, and escalating new fraud patterns that are identified using various systems.





Recommends changes to existing detection rules to adjust to newly identified fraud patterns as well as developing communications to advise stakeholders of current and emerging fraud trends.

Escalates to management any incidents/alerts that cannot be completed on a timely basis or within the department’s defined SLA.

Qualifications

Post‑secondary education and/or a minimum of 2 years of relevant experience in banking.

Existing banking experience with previous fraud or commercial experience an asset.

Fully bilingual in both English and French (oral and written) an asset.

Sound understanding of retail, small business and commercial banking activity and practices.

Superior communication skills; verbal, written and electronic.

Thorough knowledge of the bank’s delivery channels, products, benefits and services.

Working knowledge of basic PC applications (e.g., Microsoft Office – Word, Excel, PowerPoint, Outlook).

Working Conditions

Work in a hybrid office‑based environment; non‑standard hours are a common occurrence.

This position is primarily non‑physical, utilizing a personal computer and telephony equipment.

Works in a constantly changing environment.

Fraud Deterrence provides support to clients located across Canada. (Shift 12:00 am to 8:00 am Overnight)

Location(s): Canada : Ontario : Scarborough

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

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📌 Senior Fraud Deterrence Analyst (Ontario)
🏢 Scotiabank
📍 Ontario