Leads daily operations across pharmacy support workflows by assigning tasks, monitoring queues, rebalancing work, and removing blockers to achieve service levels and quality standards.

Coordinates creation and accuracy of audit‑ready documentation, logs, and reconciliations; corrects discrepancies and implements safeguards to prevent recurrence.

Explains practices, procedures, and policy implications to align stakeholders on timelines, quality standards, and documentation requirements; prepares concise manager‑ready summaries with recommendations and KPI impacts.

Acts as first‑line escalation for complex cases; triages, resolves within authority, or documents and escalates with supporting evidence.

Modifies workflows, templates, and checklists to address control gaps or regulatory updates; trains the team and monitors adherence.

Pilots small automations or tooling enhancements per policy; documents outcomes and recommends scale‑up or rollback.

Directs cross‑training coverage and adjusts daily staffing and sequencing during peaks and absences; coaches peers and new staff on standard work and issue resolution.

This posting is intended to fill an existing vacancy for our Registered Pharmacy Technician role.

Qualifications

High School Diploma/GED or equivalent experience.

Associate's degree in pharmacy, health sciences, healthcare administration, business, operations management, or related field (preferred).

3+ years of experience in pharmacy support and operations within a regulated healthcare environment, including queue management, documentation, and quality control, or related field.

Certification in process improvement (Lean Six Sigma Yellow or Green Belt),



pharmacy technician or dispensing certification or licensure, or equivalent (preferred).

Benefits
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings such as medical, dental, and vision care, we also provide a comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness. This includes support for working families—backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also offer training programs, career development resources, mentorship opportunities, employee resource groups, volunteer activities, and more.

Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or any other protected class. Harassment is prohibited and all recruiting, training, compensation, benefits, promotions and transfers comply with equal‑opportunity principles and are non‑discriminatory.

Accessibility Policy
Cencora is committed to fair and accessible employment practices and will accommodate people with disabilities during the recruitment, assessment, hiring and employment processes as required by law.

Salary Range
$43,466 CAD – $77,044 CAD

Affiliated Companies
Innomar Strategies

Contact for Accommodations
Call (phone hidden) or email [email protected] to request reasonable accommodations during the employment process.

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📌 Registered Pharmacy Technician (Ontario)
🏢 Cencora
📍 Ontario