Shape strategies for premium clients as the RSP Operations Director at Identity Digital in a hybrid capacity from Toronto. Your leadership will drive client success and team performance.

This senior operational role is centered around strengthening the relationship between Identity Digital and its premium RSP customers. You will oversee account management processes, analyze trends, and recommend actions to enhance customer satisfaction and drive revenue. Your leadership will inspire Account Managers, ensuring alignment with client expectations and organizational goals.

Key Responsibilities:
• Oversee cross-functional team collaboration
• Act as the escalation point for client queries
• Develop and maintain key process documentation




• Track account metrics and propose improvement strategies
• Prepare detailed reports for managerial reviews

Requirements:
• 10+ years in senior account management roles
• Relevant bachelor’s degree or equivalent experience
• Familiar with technical tools like JIRA and SQL
• Solid communicating ability across different levels
• Experience balancing multiple projects effectively

Join Identity Digital to lead client-focused operational strategies and enhance the overall customer experience.
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📌 Identity Digital Operations Director Focus (Ontario)
🏢 Identity Digital
📍 Ontario