Transform the customer experience at Indigo as the Store Experience Operations Leader. Focus your efforts on optimizing service and achieving profitability while mentoring your team.

In this essential role, you'll manage store operations to deliver outstanding customer service and support sales goals. Your leadership will be crucial in coaching Customer Experience Representatives to promote Indigo's products and effectively address customer needs. Celebrating diversity and fostering a growth-oriented culture will be key aspects of your approach.

Key Responsibilities:
• Lead coaching sessions for excellent customer service
• Oversee activities that drive sales and efficiencies
• Advocate for customer-focused decisions at all levels




• Identify and resolve service issues proactively
• Manage payment processes and store openings/closings

Requirements:
• 1-2 years in customer service or operations
• Proven track record of leading teams successfully
• Knowledgeable in provincial health standards
• Capability to lift up to 40 pounds safely
• Flexibility to work varying schedules

Lead the transformation of store operations and customer satisfaction as part of Indigo's customer-centric focus.
#J-18808-Ljbffr

📌 Store Experience Operations Leader (Ontario)
🏢 Indigo
📍 Ontario