En tant que Claims Consultant dans notre équipe Specialty Lines , vous gérez des dossiers complexes multi‑lignes via tous les canaux de distribution. Vous serez principalement responsable de la gestion directe et du suivi des réclamations E&O;, D&O;, crime et cyber.
What you’ll do here: Assess coverage under the respective policies and communicate coverage positions or issues with underwriters, internal stakeholders, brokers and insureds.
Assess exposures and determine appropriate reserves.
Retain services of internal or external panel legal counsel and other support services when necessary.
Lead, supervise, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling.
Train colleagues on complex claims handling.
Work with Underwriting to identify potential risks and trends, as well as contribute to marketing efforts.
Provide excellent customer service to brokers, insureds, and colleagues.
Deliver and exceed on all key performance indicators related to loss development, claims leakage control and expense management.
Leverage your expertise in a continuous improvement setting to support a model of best practice operations.
Effectively negotiate claims when appropriate.
Attend settlement conferences and trials.
What you bring to the table: 10+ years of experience with direct handling of large and complex Errors and Omissions (E&O;) and Directors and Officers (D&O;) claims.
Experience in other Specialty lines of business, such as Cyber or Crime, is an asset.
University degree or any combination of training and experience deemed relevant for the role.




A critical thinker with intellectual curiosity when approaching complex problems in time‑sensitive situations.
A skilled communicator able to foster favorable business relationships and provide clear guidance to clients and stakeholders, internal and external.
A problem solver able to gather information, evaluate a situation and negotiate the next steps toward a solution.
Adaptable to changing needs and flexible and agile.
Organized planner able to effectively organize to establish an effective strategy.
A strong collaborator who enjoys mentoring and coaching others.
Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.
CIP designation is an asset.
Flexible to travel as needed.
Égalité d’accès à l’emploi Le respect est une des valeurs d’Intact. Nous voyons la diversité comme une force, et nous nous engageons à offrir un milieu de travail accessible où tout le monde se sent valorisé, inclus et encouragé à partager son point de vue unique. Nous encourageons la candidature de personnes appartenant à des groupes dignes d’équité, incluant femmes, Autochtones, personnes handicapées, personnes noires, et la communauté LGBTQI+.
Nous reconnaissons notre engagement envers la réconciliation et notre travail dans un territoire occupé initialement par les Premières Nations, les Métis, les Inuits. Nous offrons des politiques d’accommodement en milieu de travail pour les personnes handicapées.
Si vous avez besoin d’assistance pour le processus de recrutement, faites‑le‑nous savoir afin que nous puissions vous soutenir.
Les employés doivent être admissibles à travailler au Canada; Intact ne propose pas de soutien en immigration.

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📌 Conseiller technique, Indemnisation lignes spécialisées (Ontario)
🏢 Intact Financial
📍 Ontario