Advance your career with Ingram Micro as a Senior Zendesk Platform Engineer. Lead efforts in AI automation and optimize customer support solutions across the organization.

This role at Ingram Micro Canada is vital for evolving the Zendesk platform into a cutting-edge service orchestration layer. As a senior platform engineer, your focus will include designing scalable solutions, managing integrations, and implementing advanced automation strategies. Partnering with various stakeholders, you will facilitate training for Zendesk Administrators and promote best practices.

Key Responsibilities:
• Develop end-to-end Zendesk solution designs
• Define modular architectures and compliance standards
• Implement automation to enhance operational efficiency




• Mentor teams and foster a knowledge-sharing culture
• Assess recent features and align them with the company's strategy

Requirements:
• Bachelor’s degree in Information Technology or equivalent
• 5-8+ years in enterprise SaaS and platform engineering
• Strong knowledge of Zendesk products and integration
• Proven expertise in designing scalable enterprise solutions
• Familiarity with AI and automation platforms

Leverage your technical skills to enhance customer experiences and support at Ingram Micro!
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📌 Senior Platform Engineer for Zendesk Solutions (Ontario)
🏢 Ingram Micro
📍 Ontario