Join Tonal’s revolution in last mile operations as a Senior Manager, emphasizing strategic leadership and team excellence. Play a crucial role in our creative approach to fitness.

In this Senior Manager, Field Operations & Last Mile position, Tonal seeks a leader to enhance service delivery and oversee compliance across the field operations network. Your focus will be on building and managing a high-performing team dedicated to maintaining Tonal’s quality standards in operational execution. Engage in continuous improvement initiatives to ensure exemplary member experiences.

Key Responsibilities:
• Own delivery quality and cost efficiency across field operations
• Establish performance standards for the service provider network
• Implement systematic solutions to operational challenges




• Translate business goals into actionable plans
• Champion member experience throughout the post-purchase journey

Requirements:
• 7-10 years in logistics, field operations, or related management
• Proven success with outsourced service networks
• Strong analytical skills for operational metrics
• Experience in process optimization and managing field teams
• Expertise in quality management and training disciplines

Lead with Tonal, fostering excellence and driving operational strategies that redefine the fitness industry.
#J-18808-Ljbffr

📌 Last Mile Operations Senior Manager Role at Tonal (Ontario)
🏢 Tonal
📍 Ontario