Holt Renfrew offers a competitive total compensation package, including generous employee discount, pension, health and dental advantages, tuition assistance, and continuous learning and development.
Responsibilities Provide day‑to‑day supervision on the sales floor.
Coach and train associates to maintain luxury standards and achieve customer service targets.
Resolve customer issues and/or complaints and keep manager informed.
Recommend changes and solutions to enhance customer sales and service standards.
Actively participate as a training facilitator for sales and service programs and other company training programs.
Assist in launching and maintaining selling tools and sales and service programs.
Assist associates in developing, maintaining and growing an active store client base and strong customer relationships.
Participate in recruitment and selection of associates.
Assign work and assignments to associates as required.
Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues.
Provide input into associate performance assessments and appraisals, performance improvement plans.
Assist in organizing and conducting regular department team meetings and keep the team informed on upcoming sales and service initiatives.
Maintain high standards of merchandise presentation at all times.




Maintain day‑to‑day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required.
Model leadership behaviours that promote a culture of open communication, employee development and trust.
Maintain all Health & Safety practices to code.
Perform other duties as assigned.
Ensure compliance with privacy policies, regulations, and cyber security measures.
Measures of Success Contribution to financial objectives and department goals.
Individual objectives linked to achievement of department goals.
Feedback from internal and external clients.
Qualifications 1–3 years supervisory experience with accountability for sales and service.
Proven track record of exceeding sales and profit targets.
Adaptable and comfortable with change.
Retail selling experience in a luxury environment preferred.
Confident and effective communication (written & verbal) and interpersonal skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Entrepreneurial spirit.
Excellent communication in French and English.
Compensation & Benefits Hiring Range: $57,000 - $69,000 per year. Final compensation will be based on candidate's skills, experience, and performance.
EEO Statement Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. If you need accommodations, please email [email protected].

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