Enhance client relations at Aon as a hybrid Customer Issue Lead, specializing in certificate and vehicle slip inquiries. Your commercial P&C; knowledge is essential to improve service delivery across Canada.

This role enables you to manage complex client concerns effectively, guiding teams through cutting-edge solutions. You will be positioned to influence Aon's service methodologies while ensuring that critical issues are resolved timely and accurately. Your contributions will foster a culture of operational excellence.

Key Responsibilities:
• Resolve advanced certificate and slip inquiries accurately
• Oversee critical issue assignments within teams
• Support colleagues in troubleshooting escalations
• Engage in client-facing discussions about service issues
• Continuously analyze and improve service processes

Requirements:
• Strong background in commercial P&C; insurance
• Advanced Excel proficiency for analytical tasks
• Excellent communication and relationship building
• Experience managing high-volume workloads
• Broker’s license is a must; French language skills are a bonus

Transform client service delivery with your expertise at Aon.
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📌 Aon Hybrid Customer Issue Lead (Ontario)
🏢 Aon
📍 Ontario