Location: 1295 Dickie Settlement Road, Cambridge

Reports to: Service Manager

Job Status: Full Time

"We envision a future where TEN is synonymous with Reliability, Sustainability, and Excellence in the transportation industry."

Transportation Equipment Network (TEN) is a North American leader in transportation equipment and solutions. We are a full‑service provider with an industry‑leading fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics.

As a Service Supervisor at our Cambridge Branch, you ensure that all service processes from customer intake to administrative follow‑through are executed accurately, efficiently, and in alignment with company standards.

Specific Responsibilities Include

Manage all internal and sublet work orders, billing, reversals, credits, rebills, accounts payable tasks, and generate required summary reports.

Respond to customer inquiries by phone and email regarding invoicing, repairs, and maintenance.

Distribute required documentation such as MVI paperwork and coordinate with the Service Department and vendors to ensure timely processing of trailer repairs.

Review and audit mobile work orders, ensuring accuracy and compliance. Scan, upload, and file all required inspection sheets.

Upload photos and PM documentation to work orders and maintain updated program information including MVI expiration dates.

Facilitate onboarding for new Service employees, including technicians.

Manage boot, tool, and prescription safety glasses allowances, and assist cross‑departmental teams with training and administrative tasks as needed.

Oversee sublet vendor activities, ensuring timely processing of Bean invoices and coordinating internal and external repair work.

Arrange equipment movement as required and ensure all sublet work is completed accurately and efficiently.

Qualifications





Mechanical expertise and advanced knowledge of trailer systems

Proven ability to lead, motivate and support trailer technicians

Strong understanding of tools and specialized equipment used in trailer maintenance

Strong carpentry, welding, and/or fabrication skills

Strong understanding of DOT regulations

Proficiency with computer systems

Safety awareness

Strong communication, time management, and organizational skills

Solid problem‑solving skills and attention to detail

Technical certifications or vocational training

5+ years of trailer maintenance and repair experience and/or training

1–2 years of supervision or team leadership experience, ideally in transportation, trailer or fleet repair environment

Experience in the trailer or transportation industry is preferred

Benefits And Pay Details

Competitive wage based on experience

Paid vacation and personal days annually

Excellent RRSP plan

Benefits package that includes an employee and family assistance plan and a healthcare spending account

Awards program and employee referral program

Company team events

TEN Canada Ltd. supports diversity, and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

As part of our recruitment process, we incorporate artificial intelligence (AI) tools to support the screening and assessment of candidates. These tools are used to enhance the overall candidate experience.

This posting is for an open position within our organization. If you are interested and meet the qualifications, please submit your application. We thank you for your application and interest; however, only those selected for further consideration will be contacted.

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📌 Service Supervisor (Ontario)
🏢 TEN Canada
📍 Ontario