Role Observability Engineer (Dynatrace, Splunk, SolarWinds, ServiceNow)
Duration 12 Months
Role Description Responsible for administration, support, optimization, and continuous improvement of enterprise monitoring and observability platforms including SolarWinds Orion, Splunk, and Dynatrace. Focus on monitoring infrastructure, applications, cloud environments, and enterprise services. Integrate monitoring solutions with ServiceNow for incident and event management.
Required Experience 8+ years of experience in Infrastructure Operations, Monitoring Services, Enterprise Monitoring, or Observability platforms.
5+ years of hands‑on experience administering enterprise monitoring tools.
Solid troubleshooting, analytical, and stakeholder management skills.
Experience supporting production infrastructure, cloud services, applications, networks, storage, and enterprise platforms.
Hands‑on experience with automation using PowerShell, Python, REST APIs, and operational workflows.
Essential Skills SolarWinds Orion Network Performance Monitor (NPM)
Server & Application Monitor (SAM)
Alerting
Custom Polling
Dashboards
Reporting
Infrastructure Monitoring
Network Monitoring

Splunk SPL Queries
Data Onboarding
Dashboards
Reports
Alerts
Log Analytics
Event Correlation

Dynatrace OneAgent
Smartscape
Distributed Tracing
Synthetic Monitoring
Real User Monitoring (RUM)
Service Flow Analysis

ServiceNow ServiceNow Incident Management
Event Management
ITOM
Automated incident generation
Operational response workflows

Key Responsibilities Monitoring Platform Administration Administer, support, and optimize SolarWinds Orion,



Splunk, and Dynatrace platforms.
Ensure platform availability, scalability, performance, and operational health.
Perform upgrades, maintenance, configuration reviews, and platform optimization activities.
Monitoring & Observability Engineering Design and maintain monitoring solutions for infrastructure, network, cloud, storage, backup, applications, and enterprise services.
Implement proactive monitoring and observability capabilities across enterprise environments.
Enhance monitoring coverage and improve operational visibility.
Alerting, Dashboards & Event Correlation Build dashboards, alerts, reports, service health views, and event correlation rules.
Drive alert quality improvements and reduce alert noise across monitoring platforms.
Establish monitoring standards and operational dashboards for business and technical stakeholders.
ServiceNow Integration Integrate monitoring platforms with ServiceNow Incident Management and Event Management workflows.
Improve operational visibility through integrated monitoring and ITSM processes.
Incident Management & RCA Support Support Major Incident investigations and monitoring-related root cause analysis activities.
Identify monitoring gaps and implement remediation plans.
Contribute to service reliability and operational resilience initiatives.
Automation & Continuous Improvement Develop automation solutions using scripting and APIs to improve operational efficiency.
Drive AIOps, observability, and event management maturity initiatives.
Continuously evaluate monitoring effectiveness and recommend improvements.

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📌 Observability Engineer (Dynatrace, Splunk, SolarWinds, ServiceNow) (Alberta)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Alberta