Overview
We deliver quality mental health and addictions services that promote recovery and health, and end stigma.

Our Values

Responsive to the needs of our clients, their families, and our communities

Respectful in how we meet the needs of our clients and staff in each interaction

Committed to delivering the highest quality of care, every time

Innovative in our approach to meeting our clients’ and communities’ needs

Inclusive in how we work and serve our clients

Team Values

We create belonging

We build better

Opportunities
We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well‑being of employees and offers:

HOOPP (Healthcare of Ontario Pension Plan)

Position
Case Manager – Assertive Community Treatment Team (ACTT) – South Simcoe

Closing Date: July 31, 2026

Type: 1‑Year Contract, full‑time, 35 hours per week. Evening hours and weekends may be required.

Salary: $56,444–68,429 per annum (candidate experience will be considered when determining the starting salary).

Reason for Posting: An existing vacancy.

Location: The Case Manager will primarily work in our Alliston Office located at 35 Victoria St E, Alliston ON L9R 1T3 and out in the community, traveling within York Region and South Simcoe to visit clients and their homes.

Job Profile
The Case Manager works with clients 16 years of age and older who are experiencing significant difficulties in day‑to‑day and role functioning as a result of serious and persistent mental illness and/or addictions. The Case Manager collaborates with the client to identify strengths and needs and develop long‑term goals, short‑term objectives to meet these goals, and concrete action steps to achieve the objectives. As part of this process individuals are assisted to acquire and use skills, and to connect with formal and informal supports, peer support, professional services, and resources to promote their recovery, improve their quality of life, and reduce the likelihood of relapse. Other duties as required.

The Case Manager collaborates with clients to provide individualized and flexible services to engage, support, and integrate clients into the community, and facilitate their use of resources and supports to maximize their independence and potential. The Case Manager adheres to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety.



The Case Manager participates in individual and systemic advocacy initiatives to improve resource access and availability.

In addition to compliance with all organizational policies and procedures, the incumbent is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision‑making and in building relationships.

Requirements

A degree or diploma in the health or social services. Preference is given to a degree in a related discipline.

Full registration and in positive standing with the OCSWSSW or a regulatory body under the Regulated Health Professions Act

One or more years of experience in a community‑based organization working with adults with serious mental illness in the community.

Second language (Cantonese, Mandarin, Farsi or Tamil, Italian, Korean, Punjabi, Russian, Urdu) reflecting the local community is an asset.

Knowledge of the Ontario Mental Health Act, mental health reform principles, the Substitute Decisions Act, the Health Care Consent Act and PHIPPA requirements.

Ability to apply Recovery principles and empowerment‑oriented philosophies and practices in work with clients.

Extensive knowledge of supports and services in York Region and South Simcoe, including formal and informal resources.

Knowledge of systemic issues such as poverty, unemployment, stigma, medications and the isolation felt by individuals with serious mental health issues and their families.

A valid Canadian Full G driver’s licence, a minimum $1,000,000 third‑party liability insurance.

Responsibilities
Familiar with, and adheres to Intensive Case Management Services Standards of the Ontario Ministry of Health and Long Term Care (October, 2012).

Maintains a client caseload in accordance with the above standards, recognising the need for extensive travel in some rural areas and intensiveness of contact with specific clients.





Familiar with signs and symptoms of trauma in clients and is able to respond appropriately in making referrals and providing short‑term assistance to clients to help them manage these symptoms.

Initiates referrals to other CMHA programmes or external agencies as required.

Anticipates, understands, and responds to the needs of internal and external clients within organisational parameters in order to meet or exceed their expectations.

Establishes a collaborative partnership with clients that involves non‑judgemental listening and client‑directed goal setting that fosters independence, self‑determination, competence and hope, by employing empowerment/Recovery principles and practices.

Uses effective listening skills to address the clients’ issues and needs.

Informs clients of confidentiality requirements and limitations of confidentiality.

Assists clients in developing individual empowerment plans that include discussion of their strengths and needs, setting of long and short‑term goals, establishing methods to address the goals, and creating target gates.

The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job.

This position reports to and is supervised by the Manager, People and Teams.

Working Conditions
Desk work up to 7 hours a day in standard shared office environment, meetings with clients in community and their homes, extensive travel in York Region and South Simcoe, evening and weekends may be required.

Disclaimer
In keeping with mental health reform, best practices, funding and direction this position may later require knowledge, skills, abilities and working conditions not noted here.

EEO Statement
CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalised communities. CMHA-YRSS supports the journey to mental wellness, and we welcome applicants with lived experience of mental illness. In acknowledgement of the systemic underrepresentation faced by Black, Indigenous, racialised peoples, and those living with disabilities, this opportunity has been developed based on the special programme provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups:

Racialised Persons

Persons living with Disabilities

While we thank all candidates for their interest, only those selected for an interview will be contacted.

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📌 Case Manager- ACTT South Simcoe (Ontario)
🏢 Canadian Mental Health Association, York
📍 Ontario