Overview
Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award‑winning dealership located in Alberta and British Columbia. For 50 years we have empowered customers with reliable transportation solutions and are committed to delivering exceptional quality and service. We are seeking a Service Manager for our Calgary 61 Ave dealership.

Service Manager Responsibilities
The Service Manager’s main responsibility is to proactively develop and manage the service department business and operations to maximize customer and employee satisfaction and to contribute positively to business performance and profitability.

Service Department Management

Set routines for planning and following up on meetings

Carry out pulse meetings

Verify an effective flow of authorized work in the service shop, ensuring quality and documentation

Develop, implement, and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the service department

Monitor the ongoing condition of service shop tools and equipment, arranging purchase, repair, and calibration

Monitor Dedicated Customer Service and My International Dealer adoption and utilization, addressing any deviations

Monitor and handle deviations, initiate proper actions and escalations

Coordinate with the parts department to ensure parts availability and adherence to service exchange and warranty parts procedures

Manage the service department facilities

Create and manage schedules and shifts

Service Department Customer Relations / Sales

Build and maintain the right level of relationships with customer representatives

Monitor the department’s processing of complaints and process major or complicated complaints





Assist service department personnel and customers regarding technical issues

Participate in meetings with key customers when required

Service Department Follow Up Results

Manage and analyze the service department’s running costs and expenses budget

Regularly follow up on service business and financial results

Set, monitor, maintain, and follow up on KPIs

Ensure compliance for all applicable licenses for the service department, including renewals and emerging licenses and certifications required

Analyze current standards to identify and present opportunities for improvement of the service department

Proactively initiate improvement activities, ensuring conditions are in place to achieve departmental goals

Review warranty performance and financial impacts, addressing any procedural or training opportunities

Service Department Leadership

Protect the employee’s and company’s reputation by keeping information confidential

Nurture a culture where diverse perspectives are welcomed, collaboration is encouraged, responsibility is shared, and continuous learning is the norm

Facilitate and encourage the team to maintain and enhance professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies, leading by example

Contribute to the business goals by accomplishing related results and participating on projects as needed

Qualifications

Proven dealership experience in a management role

Strong mechanic experience with comprehensive mechanical knowledge

Excellent customer service skills

Ability to lead a team effectively

Experience in truck repair and maintenance

Skills in upselling and sales are advantageous

Basic cash handling skills are preferred but not essential

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📌 Service Manager (Alberta)
🏢 Bosch Truck Group / Bosch Idealease
📍 Alberta