About The Company
Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health, including addiction, physical and mental health issues, and homelessness. MSP uses housing‑first and harm‑reduction principles to provide a safe, respectful and accessible place for individuals experiencing or at risk of homelessness.

Since 1972, MSP has offered emergency shelter, nutrition services, drug and alcohol withdrawal management, health advocacy, case management, housing support, food bank services, and a mobile community outreach program.

Job Summary
The case management team is a key connection to outside organizations and participants seeking services. The Housing Case Manager works from a housing‑first, harm‑reduction, and trauma‑informed lens to support people in finding and maintaining housing, connecting to primary care, income, addiction, and mental health supports. Relationship building is the core function of this team.

Key Responsibilities

Provide ongoing case management support, assess progress, and ensure treatment plans are followed.

Develop and coordinate individualized care plans addressing short‑term and long‑term goals collaboratively with participants, interdisciplinary team members, and external partners.

Assess an unsheltered person’s needs and proactively identify barriers that restrict participants’ ability to meet identified goals.

Create and maintain a professional relationship with community members, including boundary setting.

Keep accurate, continuous, legible, and signed records, including progress notes, checklists, correspondence, and journals in accordance with established protocols.

Work with involuntary participants and participants not capable of consent.

Apply ethics of case management, including confidentiality, self‑determination, informed consent, and addressing power differentials.

Plan processes and interventions with participants.

Identify and provide information and resources to participants, including:

Community resources

Rent and income assistance

Mental health resources

Indigenous organizations

Establish partnerships with landlords and service agencies, advocating on behalf of participants.

Identify symptoms of suicide ideation and offer resources and support.

Create environments of cultural safety for participants.

Meet with participants both onsite and in the community.

Monitor, evaluate, and communicate progress of participants with participants, team members, and managers on a regular basis.

Maintain accurate and confidential electronic and file records, including statistical data.

Conduct crisis intervention as needed.

Attend program‑related community, coalition, and committee meetings.

Outreach

Build effective relationships with encampment residents.

Coordinate with local agencies to provide services that meet the needs of residents.

Contribute to the development of a community that values cultural diversity.

Preferred experience with homeless outreach working with homeless individuals/families, proven ability to access a wide range of homeless services,



and familiarity with overcoming the barriers homeless people encounter.

Housing (The Bell)

Provide a supportive and proactive approach to eviction prevention.

Provide an open and welcoming environment for tenants to share their housing concerns and address tenants housing needs.

Review client risks or issues and utilize a team approach to identify action plans.

Experience with palliative and after‑death care.

Experience with harm‑reduction in a supportive living environment.

MMIWG2S

Provide comprehensive case management services to families affected by MMIWG, demonstrating sensitivity to cultural nuances and the diverse needs of Two‑Spirit individuals.

Establish and maintain supportive relationships with families, acting as a liaison between them and relevant law enforcement agencies, social services, and other community resources.

Facilitate cultural ceremonies, healing circles, or support groups to address the emotional and spiritual needs of affected families and individuals.

Collaborate with local Indigenous communities, Elders, and cultural advisors to ensure cultural perspectives are integrated into case management practices.

Contribute to the collection of data for research purposes to inform systemic changes and improve support services.

Qualifications

Bachelor’s Degree in a relevant field; experience working frontline with unsheltered individuals or lived experience and/or a combination of education and experience will be considered in lieu of a degree.

Demonstrated knowledge of case management principles and processes – eligibility, assessment, planning, implementation, evaluation, transitioning, documentation, and file management.

Demonstrated experience developing and implementing care plans that promote positive health outcomes.

Experience creating and maintaining case plans, progress notes, and other necessary documentation.

Experience working with Indigenous organizations and/or communities.

Experience working with culturally diverse populations.

Computer proficiency in Microsoft Office and any other database software used to track service delivery.

Non‑violent crisis intervention (NVCI), mental health first aid, suicide intervention, and/or trauma‑informed training considered an asset.

Knowledge, Skills, and Abilities

Strong knowledge of MSP Van Outreach work and relationships with people living unsheltered and in Winnipeg encampments.

Ability to apply a harm‑reduction approach and housing‑first principles to day‑to‑day work.

Understanding of and ability to work within the frameworks of client‑centred care, self‑determination, strength‑based approach, and trauma‑informed care.

Excellent interpersonal skills and ability to form relationships with community members,



including proven communication of appropriate professional boundaries.

Motivational interviewing skills.

Excellent verbal and written communication skills.

Knowledge of Indigenous History and Colonial History and its impact on Indigenous people in Winnipeg.

Knowledge of TRC Calls to Action, MMIWG Call to Justice, and UNDRIP.

Indigenous language skills considered an asset.

Knowledge of community resources available throughout Manitoba.

Knowledge of addictions, mental health diagnoses, and co‑occurring disorders.

Knowledge and ability to adhere to confidentiality standards and legislation.

Ability to manage, assess, and work with challenging behaviours.

Ability to work independently, under pressure, in a team or independent setting.

Ability to effectively resolve and cope with conflict and/or crisis situations.

Robust collaboration skills, both with team members and external partners.

Ability to receive and apply feedback.

Ability to model professional behaviours and demonstrate accountability with participants.

Additional Requirements

Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required; employee is responsible for any service charges incurred.

Valid driver’s licence.

Current CPR and basic first aid.

Conditions of Employment

Ability to meet the physical demands required for the role, including standing for long periods, lifting up to 50 lbs, and cleaning duties (bending, reaching, push/pulling, crouching).

Exposure to biohazards, including but not limited to blood, bodily fluids, and syringes.

Ability to work with individuals who use substances and/or experience mental health issues.

Ability to provide support in high‑intensity incidents, including but not limited to medical emergencies and aggressive individuals.

Comfortable working in an environment where Indigenous ceremonies and practices, including smudging, are actively taking place.

Comfortable conducting participants in the community, including encampments, hotels, public housing, etc.

Comfortable providing transport for community members in company vehicle.

Ability to occasionally flex hours to meet participant needs.

Values & Competencies

Reducing Harm

Truth and Reconciliation

Anti‑Oppression

Trauma‑Informed

Key Competencies

Collaboration

Crisis Management

Problem Solving

Decision Making

Developing External Relationships

Main Street Project Offers

Competitive wages within the nonprofit sector

Health & Dental benefits

Pension Plan

Professional Development Opportunities

Paid Sick and Family days

Shift Premiums

Employee Assistance Program

Equal Opportunity Employer Statement
Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language, and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self‑declare in their cover letter how they meet the above qualifications.

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📌 Housing Case Manager (1.0 Days, Term) (Manitoba)
🏢 Main Street Project
📍 Manitoba