This is a temporary 6‑month opportunity ending in January 2027.

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [email protected] – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

Reference Number: 5087

Posted Date: Jul 13, 2026

Employment Type: Temporary Full Time

Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 8

Salary Range: $37.03 - $52.36 Hourly

Position Highlights
ICBC’s Contact Centres, People & Facilities Division is seeking a People Service Centre Advisor to join the team at Head Office in North Vancouver. As an advisor within the inbound People Service Centre, you provide policy and process guidance to leaders and employees across the organization. Act as a first point of contact for HR inquiries,



providing information and advice based on documented policies, procedures, knowledge resources, and collective agreement language. Escalate requests requiring interpretation, investigation, or discretionary decision‑making to the appropriate HR team.

Position Responsibilities

Provides timely and accurate guidance to managers and employees on HR policies, processes, and practices.

Collaborate with HR Centres of Expertise and business partners to identify appropriate solutions and recommendations.

Research policies, procedures, legislation, and regulatory requirements to ensure operational compliance and service excellence.

Position Requirements

Undergraduate degree or post‑secondary diploma in human resources or related business field, or previous experience relevant to the role.

At least 2 years of relevant HR experience, with strong understanding of HR principles, practices, and their application to business needs.

Proficient in Microsoft Word, Excel, Outlook and HRIS.

Call center experience is an asset.

CPHR or other relevant designation is considered as an asset.

Robust organizational skills, attention to detail, ability to prioritize and multi‑task.

Effective decision‑making,



critical thinking, and problem resolution skills.

Position Information
This is a hybrid position which requires working onsite twice per week. Due to current departmental requirements, the team works on‑site on Wednesdays at Head Office in North Vancouver, and Thursdays at Burnaby CRLC (Collision Repair Learning Centre). Designated office days and location are subject to change depending on team and departmental needs.

About us
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. You can expect a competitive salary, comprehensive perks and a collaborative work environment.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Collaborative: We include different perspectives to reach our common goals.

Supportive: We seek to understand to meet diverse and evolving needs.

Straightforward: We simplify the complex to make things easier.

Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Hybrid 8 – you will work a minimum of 8 days in a 4‑week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.

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📌 People Service Centre Advisor (British Columbia)
🏢 ICBC (Insurance Corporation of British Columbia)
📍 British Columbia