Become a pivotal force in operational strategy at TruStone Financial as a Senior Operations Manager. Lead initiatives focused on process excellence and team development.

In this role, you will guide the National Operations team under the Director of Operations' supervision. Your expertise will be crucial in optimizing the operational effectiveness in various domains including Contracting and Customer Service, all while promoting an inclusive work workplace.

Key Responsibilities:
• Develop strategic capacity planning for resource allocation
• Lead the implementation of operational process improvements
• Provide talent management and mentorship for teams
• Manage financial oversight and budget strategy
• Track performance metrics and compile executive reports

Requirements:
• 7-10 years of management experience in MGA or insurance areas
• Preferred university degree or professional designation
• Proven ability to handle multi-jurisdictional teams
• Robust analytical and research skills
• Exceptional skills in negotiation and relationship management

Contribute to TruStone Financial's operational leadership with your strategic vision and commitment to excellence.
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📌 TruStone Senior Operations Leadership Role (Ontario)
🏢 Empire Life
📍 Ontario