Liftsafe Group of Companies is a privately owned company that designs, builds, inspects and maintains lifting, material handling, and fall protection systems equipment.

Job Purpose
The purpose of the Service coordinator/scheduler involves overseeing, providing guidance and direction in tandem with service advisors for up to 50 technicians related to their daily tasks. They also oversee the scheduling of inspections, small installations, and repairs to ensure timely and efficient completion. They contribute to LESG’s revenue stream by confirming the right people/equipment are being sent to the customer’s site and that the entire pool of technician resources is allocated to its full extent. This position is posted due to a current vacancy.

Responsibilities

Schedule, route, and dispatch service technicians.

Direct and assign daily work tasks to field technicians, ensuring optimal productivity.

Ensure technician schedules and business system are up-to-date with all assignments; coordinate accommodations/per Diems for out-of-town work.

Dispatch technicians for service calls and scheduled work, ensuring timely response and completion.

Schedule all service work to be performed in respective territory.

Follow up with customers to ensure jobs have been completed satisfactorily.

Manage projects from start to finish (small installations, inspection projects, service calls, emergency breakdowns, etc.).

Effectively communicate expectations to team members.

Analyze past volume and staffing patterns, implement changes based on forecast/seasonality.





Work closely with Health & Safety/HR to keep technicians compliant with training.

Review and submit customer pre-task plans and other administrative requirements prior to work.

Coordinate internal resources and third parties/vendors for efficient execution of projects.

Issue and receive P/O’s.

Source rental equipment and sublet vendors as needed.

Assist in coordination and tracking of technician training, scheduling and monitoring progress through in-house modules.

Forecast field services for sales staff/SA’s/management, ensuring staffing gaps are addressed.

Work closely with other departments to identify staffing gaps.

Implement changes based on forecast/seasonality.

Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

Answer phone calls and emails addressing customer concerns promptly.

Ensure technicians with specific accommodations or restrictions are assigned appropriate tasks.

Support Service Manager with administrative tasks and special projects as needed.

Qualifications

Working experience with a demonstrated aptitude for problem-solving; ability to determine solutions for customers.





Exceptional time management and organization skills

Handle multiple projects simultaneously.

High accuracy and attention to detail.

Effective interpersonal skills, solid emphasis on communication skills.

Knowledge of the crane and lifting device industry an asset

Background in industrial safety is an asset.

Proficiency in using Microsoft Office Suite applications

Prior office experience is an asset.

Willingness to be flexible when scheduling technicians.

Working Conditions

Flexible hours are sometimes required.

Working near other service coordinators or co-workers.

Background noise can be distracting at times – conversations, noise from fabrication/shop area, etc.

This is an in-office/in-person position, not remote or hybrid.

Physical Requirements

Sitting and typing for extended periods of time.

It is the policy of The Liftsafe Group of Companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, provincial, or local law. The Liftsafe Group of Companies welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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📌 Service Coordinator/Scheduler (Ontario)
🏢 Liftsafe Group of Companies
📍 Ontario