Company: CGIC

Department: Bodily Injury Claims

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: This role operates in English

Additional Information: These role is currently vacant

The Opportunity
We are a leading Canadian financial services co‑operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a solid culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high‑integrity, motivated by our desire to do the right thing for our clients.

As a Bodily Injury Claims Representative II, you will be responsible for the investigation, negotiation and resolution of claims files in litigation. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client‑centric solutions.

How You Will Create Impact

Investigating, interpreting coverage, negotiating and making decisions autonomously to resolve complex bodily injury claims.

Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims.

Managing complex files in defense litigation and Alternative Dispute Resolution (ADR).

Coaching, training, and providing technical support to the claims team.

Providing exceptional client service in accordance with our claims service and quality standards, enabling the organization to be the industry leader in client engagement.

How You Will Succeed

You have an innovative mindset to improve operational efficiencies and influence change,



focusing primarily on client needs.

You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.

You have strong communication skills to clearly convey messages and explore diverse points of view.

You build trusting relationships and provide guidance to support the development of colleagues.

To Join Our Team

You have three years of claims or related business experience.

You have a post‑secondary degree or diploma.

You have a Chartered Insurance Professional (CIP) designation or are working towards one.

You have or will attain provincial adjuster license(s) depending on the province of work.

What You Need To Know

You will travel occasionally.

You must have your own vehicle with a valid driver’s license and insurance.

This role involves direct contact with clients and/or service providers in their environment.

Extended work hours, including weekends, may be required.

You will be subject to a background check as a condition of employment for successful candidates.

What’s in it for you?

Training and development opportunities to grow your career.

Flexible work options and paid time off to support your personal and family needs.

A holistic approach to your well‑being, with physical and mental health programs and a supportive workplace culture.

Paid volunteer days to give back to your community.

A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Salary information
Expected salary range: $60,574.00 to $100,956.00 CAD

The salary amount for the successful candidate is determined by Co‑operators at its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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📌 Claims Representative II, Bodily Injury (Ontario)
🏢 Co-operators
📍 Ontario