Excel in a hands-on role as a Senior Analyst in Customer Insights & Analytics, specializing in high-impact analytics for Contact Centers and Marketing initiatives. Your insights will directly inform operational strategies.
This role allows for significant autonomy and requires translating business questions into structured analyses, dashboards, and models. As you partner with stakeholders and Data Science teams, you'll ensure that your analytical outputs are actionable and measurable. The position demands strong skills in SQL, Power BI, and Python to support data-driven decisions effectively.
Key Responsibilities:
• Deliver performance analytics for the Customer Contact Center
• Create decision-making Power BI dashboards and scorecards
• Analyze chat/call data for root-cause identification
• Collaborate with leadership on planning and operational decisions
• Support marketing efforts with data-driven insights
Requirements:
• 3-5 years of experience in analytics or BI fields
• Expertise in SQL and Power BI for dashboard creation
• Familiarity with A/B testing and cohort analysis
• Proficient in Python for statistical tasks
• Solid ability to translate insights for stakeholders
Leverage your analytical skills to enhance decision-making and drive growth within the company.
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