About the role In this role, you will act as the primary technical liaison for Deliverect's prominent global clients, ensuring their integration systems function seamlessly and that service level agreements are consistently met. You will bridge the gap between our support and engineering teams, proactively identifying and resolving potential technical challenges before they develop into major issues.
Key facts Location: Toronto Engagement: Full-time Permanent Team: Strategic Accounts
What you'll do Act as the principal technical point of contact for a select group of Deliverect's top global clients, leveraging your integration expertise to maintain account health and satisfaction.
Work closely with Sales and Strategic Account teams during quarterly business reviews and other key meetings, translating technical performance into actionable business insights.
Spot opportunities for account expansion, such as introducing new modules or integrations during technical discussions to help achieve departmental revenue targets.
Oversee and manage service level agreement performance across your designated accounts, using data analytics to identify potential risks early and ensure that internal teams adhere to resolution timelines.
Drive proactive issue resolution in collaboration with Support teams, examining ticket trends to decide whether to address issues internally or escape them to Engineering or Product teams.
Employ SQL and basic scripting skills to analyze technical health data, delivering clear insights to internal leadership and key stakeholders.




Facilitate training sessions and workshops for clients to enhance their understanding of Deliverect's solutions and integrations.
Develop and maintain strong relationships with clients, ensuring they are informed about product updates, new features, and best practices.
Collaborate with cross-functional teams to enhance product offerings based on client feedback and technical requirements.
Prepare and present detailed reports on account performance and technical health to internal stakeholders and clients.
Stay updated on industry trends and advancements in technology to provide clients with relevant insights and recommendations.
Participate in the onboarding process for new clients, ensuring a smooth transition and integration experience.
Requirements 2 to 4 years of experience in a technical account management, solutions engineering, or technical support role within an enterprise SaaS environment, or similar experience.
Proficient in reading logs, diagnosing API and webhook issues, and troubleshooting root causes in collaboration with engineering teams.
Strong SQL skills for data querying, SLA tracking, and identifying system trends.
Familiarity with programming languages such as Python or JavaScript for developing easy diagnostic tools and automating routine checks.




Exceptional communication and stakeholder management abilities, capable of articulating complex technical concepts in a business-friendly manner.
A proactive approach to problem-solving and the ability to work independently while managing multiple priorities.
Nice to have Previous experience with cloud-based technologies or order management systems would be advantageous.
Familiarity with project management tools and methodologies.
Understanding of the restaurant or food service industry could be beneficial.
Skills & tools SQL
Python or JavaScript
Technical troubleshooting
Data analysis
Client relationship management
Communication skills
Practical notes Proficiency in English is essential, with strong written and verbal communication skills being critical for success in this role.
This position offers a hybrid work model, allowing for flexibility with three days per month required in our Toronto office.
The anticipated salary for this position in Toronto ranges from CAD 80,000 to CAD 100,000.
Candidates must possess the legal right to work in Canada, as relocation assistance is not available.
Some roles may necessitate a background check as part of the hiring process.
Our recruitment process incorporates an AI tool to assist with the initial evaluation of applications based on the required skills and qualifications.
If you require accommodations during the recruitment process due to a disability, please reach out to us at [email protected].

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📌 Technical Account Manager (Ontario)
🏢 Deliverect
📍 Ontario