Application Support Analyst at Laprairie. About the role Laprairie is seeking a dedicated Application Support Analyst to join our team in Calgary, Alberta. This position is integral to ensuring the smooth operation of our software applications, providing critical support to both internal users and external clients. The ideal candidate will possess a strong analytical mindset and a passion for problem-solving, as they will be tasked with troubleshooting issues, implementing solutions, and enhancing user experience. This role offers an exciting opportunity to work in a dynamic environment where technology meets business needs.
Key facts Location: Calgary, Alberta
Engagement: Full-time
What you'll do Provide first-level support for application-related inquiries and issues, ensuring timely resolution and user satisfaction.
Collaborate with cross-functional teams to identify and document application requirements, ensuring alignment with business objectives.
Analyze application performance metrics and user feedback to recommend improvements and enhancements.
Develop and maintain comprehensive documentation, including user guides, troubleshooting manuals, and knowledge base articles.
Conduct training sessions for end-users to enhance their understanding of application functionalities and best practices.
Assist in the testing and validation of recent software releases and updates, ensuring they meet quality standards before deployment.
Monitor application health and performance, proactively identifying potential issues and implementing preventative measures.
Act as a liaison between technical teams and business stakeholders,



translating technical jargon into understandable terms for non-technical users.
Participate in the development and execution of application support processes, ensuring adherence to best practices and industry standards.
Stay updated on industry trends and emerging technologies to continuously improve application support strategies.
Manage user access and permissions, ensuring compliance with security protocols and company policies.
Provide on-call support as needed, ensuring that application issues are addressed promptly outside of regular business hours.
Requirements A bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
A minimum of 3 years of experience in application support or a similar role, preferably within the technology sector.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively.
Proficiency in SQL and experience with database management systems for data retrieval and analysis.
Familiarity with software development life cycle (SDLC) methodologies and project management principles.
Excellent communication skills, both verbal and written,



with the ability to convey technical information to non-technical audiences.
Experience with ticketing systems and support tools, ensuring efficient tracking and resolution of user issues.
Ability to work independently and as part of a team, demonstrating strong collaboration skills.
A proactive attitude towards learning and adapting to new technologies and processes.
Nice to have Experience with cloud-based applications and services, particularly in a support capacity.
Knowledge of programming languages such as Python or Java is a plus.
Familiarity with ITIL framework and best practices in IT service management.
Previous experience in a customer-facing role, enhancing user engagement and satisfaction.
Certifications in relevant technologies or methodologies (e.g., ITIL, CompTIA) are advantageous.
Skills & tools Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for documentation and reporting.
Experience with application monitoring tools and performance analytics software.
Familiarity with version control systems and collaborative development tools (e.g., Git, JIRA).
Strong understanding of network protocols and security principles related to application support.
Practical notes This position is based in Calgary, Alberta, and may require occasional travel for training or client meetings.
The salary for this role is competitive and commensurate with experience, with additional benefits provided by the company.
Visa sponsorship may be available for qualified candidates, depending on individual circumstances.

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📌 Application Support Analyst (Alberta)
🏢 LAPRAIRIE
📍 Alberta