Operations Support Team Member at Apcawl. About the role As an Operations Support Team Member at Apcawl, you will play a crucial role in ensuring the smooth functioning of our operational processes. This position is ideal for individuals who thrive in dynamic environments and are passionate about providing exceptional support to various teams. You will be responsible for assisting with day-to-day operations, contributing to project management, and enhancing the overall efficiency of our workflows. Your contributions will directly impact our ability to deliver top-notch services to our clients.
Key facts Location: Calgary, Alberta
Engagement: Full-time
What you'll do Collaborate with cross-functional teams to streamline operational processes and improve efficiency across various departments.
Assist in the coordination and execution of projects, ensuring that timelines and deliverables are met.
Monitor and analyze operational metrics to identify areas for improvement and implement effective solutions.
Provide administrative support, including managing schedules, organizing meetings, and maintaining documentation.
Act as a point of contact for internal and external stakeholders, addressing inquiries and facilitating communication.
Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality in operations.
Support the onboarding process for new team members, providing training and resources to help them acclimate to the company culture.
Participate in regular team meetings to discuss progress, challenges,



and strategies for operational enhancement.
Assist in the preparation of reports and presentations for management, summarizing operational performance and insights.
Engage in continuous learning and professional development to stay updated on industry best practices and operational trends.
Contribute to a positive team environment by fostering collaboration and open communication among team members.
Identify and elevate any operational issues or challenges to management for timely resolution.
Requirements A minimum of 2 years of experience in an operations support or administrative role, preferably in a quick-paced environment.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Excellent verbal and written communication skills, with a focus on clarity and professionalism.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with project management tools.
Ability to work collaboratively in a team setting while also being self-motivated and capable of working independently.
Strong analytical skills, with a keen eye for detail and the ability to interpret data to drive decision-making.




Familiarity with operational metrics and performance indicators, with a focus on continuous improvement.
Nice to have Experience in the technology or software industry, particularly in a support or operations capacity.
Knowledge of customer relationship management (CRM) systems or enterprise resource planning (ERP) software.
Previous experience in project management or coordination, with a proven track record of successful project delivery.
Certification in project management methodologies (e.g., PMP, Agile) is a plus.
Bilingual abilities, particularly in English and French, would be advantageous.
Skills & tools Proficient in using collaboration tools such as Slack, Trello, or Asana for project management and team communication.
Familiarity with data analysis tools and techniques to assess operational performance.
Strong problem-solving skills, with the ability to think critically and propose effective solutions.
Excellent time management skills, allowing for the efficient handling of deadlines and priorities.
Practical notes This position is based in Calgary, Alberta, and requires the ability to work full-time hours.
The salary for this role is competitive and commensurate with experience.
Apcawl is committed to providing a supportive work environment and encourages professional growth and development.
Candidates must be legally eligible to work in Canada and may need to provide documentation for visa purposes if applicable.

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📌 Operations Support Team Member (Alberta)
🏢 apcawl
📍 Alberta