Drive customer satisfaction and growth as the Client Success Leader at d1g1t, an innovative fintech company based in Toronto. Oversee client support operations and nurture solid partnerships for long-term success.This role requires an expert in client success strategies and retention to enhance d1g1t's post-implementation services. You will lead the charge for exceptional customer experiences and foster a client-focused culture through effective training and team management practices.Key Responsibilities:Develop and execute Client Support strategiesMeasure and drive retention, expansion, and satisfactionAct as the customer advocate within d1g1tManage robust client support with a focus on service excellenceImplement tools for enhanced operational efficiencyRequirements:Preferred degree in business or technologyAt least ten years in successful client support leadershipProven expertise with SaaS client retention and growthStrong data interpretation and operational insightsExcellent communication and partnership skillsLead client success initiatives and empower teams for optimal outcomes at d1g1t.#J-18808-Ljbffr

📌 Client Success Leader Atg1t (Toronto)
🏢 Portage Ventures GP
📍 Toronto